More than 12 million telecommunication subscribers have signed up for the ‘Do Not Disturb’ (DND) code as the Nigerian Communications Commission (NCC) pledges to continue to create more awareness on it
The Executive Vice Chairman of NCC, Professor Umar Danbatta, disclosed this on Thursday, during Telecom Consumer Parliament, its flagship programme held at the NAF Conference Centre, Abuja.
In his speech, Prof Danbatta described Telecoms Consumer Parliament (TCP) as one of the robust platforms designed by the Commission to facilitate interaction on issues of common interest among industry stakeholders. TCP provides opportunity for consumers to be educated.
Theme of event held on Thursday was: “Improving Telecom Service Delivery to Consumers: Key to Industry Sustainability”, which the EVC said was another of such carefully chosen topical issues aimed at furthering discussions on how service providers can improve on the entire service delivery.
“Expectedly doing well in service delivery, continuum will help the service providers to attract customers, who would be loyal to them in a way that guarantees operators’ growth and subsequently, boost our industry’s sustainability.”
“However, in spite of series of initiatives put in place by the Commission to keep operators on their toes, gaps are still being noticed in the areas of quality of service delivery and consumer complaint resolution, among others”.
“Our Do-Not-Disturb (DND) facility and the NCC 622 Toll-Free Line have also been set up specifically to ensure improvement in service delivery.
More than 12 million subscribers have signed up for the DND as we continue to create more awareness on it”, said Prof. Danbatta.
He also re-emphasised the Commission’s commitment towards protecting the interest of telecoms consumers at all time while also finding ways to addressing challenges facing the providers.
Source: TechEconomy.ng