Galaxy Backbone (GBB) has just concluded its first annual Customer Appreciation Week, according to a report by TechEconomy.ng.
The Company organized series of events to thank their Customers for the continued patronage of Galaxy’s services over the years.
According to the Managing Director/CEO, Mr. Yusuf Kazaure, “Galaxy Backbone is using this week to celebrate our customers who have partnered with us through the years in good times and tough times. We thank them for their partnership, support and encouragement”.
He noted this at a Customer Forum held with some of Galaxy Backbone’s Public Sector organisations during the Customer Appreciation Week.
Galaxy Backbone has continued to deliver Information Technology Services for the past 12 years of its existence and as the shared services and digital infrastructure company of choice to Public sector agencies, this week serves as an opportunity to show gratitude, receive feedback and suggestions from customers on best ways to improve the services being provided.
Providing ICT services is at the centre of who Galaxy Backbone is and all it does in ensuring that its growing customer base in both public and private sectors experience service excellence and support at all times.
A major highlight of the Customer Forum was having Customers share their experiences using services from Galaxy Backbone. While customers were very impressed with the level of growth, progress and achievement GBB has recorded in the last few years, the team at GBB were encouraged to not rest on their laurels.
Some customers praised GBB’s attention to detail and the level of technical knowledge and desire to resolve issues being shown by the company’s Contact Centre, team, especially in comparison to what is usually obtained from other Contact centres of other service providers.
The Galaxy Backbone Tier III Datacentre, which is the only Tier III Datacentre in the country with a Disaster Recovery/Back-Up Datacentre in country, was also recognized and praised by some customers who referred to the Datacentre as ‘World Class’.
In attendance at this forum to celebrate GBB’s customers was the Director E-Government, in the Ministry of Communications, Mr. Tope Fashedemi.
He shared his experience with Galaxy Backbone prior to his current role and as a member of the Board of GBB.
He further encouraged customers to keep up the engagement with Galaxy Backbone so that the goal of creating a digital nation is achieved.
At this Customer Forum, Exceptional Performers from GBB’s Focal Point training were also celebrated and recognized.
Galaxy Backbone conducts ICT trainings for staff in ICT departments of most of these organisations.
The goal is to ensure that ICT Personnels can conduct first line support at their respective organisations.
As a Service and Customer-centric organisation, Galaxy Backbone ensures that annually the company is recertified as an Information Security Management System (ISMS) and Service Management Systems (SMS) organisation by the International Standards Organisation (ISO). It is along these lines that GBB ensures that service excellence is met at all times.
GBB is committed to meeting, exceeding customer expectations and continuous improvement of its services.
This was re-iterated by Mr. Kazaure as he unveiled the Galaxy Backbone “Customer Charter”; meant to hold itself accountable to the customer and encourage customers to engage GBB for prompt resolution of its complaints.
The GBB charter, Mr. Kazaure explains, “outlines what you can expect from our customer service and how you, as our customer and partner, can help us deliver professional, reliable and consistent customer service”. It further depicts the standards and principles in which GBB will continue to hold itself to in delivering excellent service.
The full details are on the Galaxy Backbone website and will be shared electronically to all GBB’s customers.
All through the week, these principles shall be reiterated externally and internally at the different events lined up to celebrate the Customer.
GBB will continue to encourage partnerships and collaboration amongst its stakeholders as it strives to sustain progress and the development of Information Technology services across the country.