News
RMB introduces robots for various business operations
As part of its strategy to stay at the leading edge of innovation, South Africa’s Rand Merchant Bank (RMB) is focusing on robotics as one of the ways in which to improve the bank’s overall performance and help digitise operations.
Because robots can master repetitive tasks currently performed manually, they are suitable for many of the processes conducted by employees, particularly in back offices. Robotic process automation (RPA) is the software technology that automates manual, repetitive and mature processes, making them faster, more cost effective, and often with a return on investment on the software and systems within about a year. Robotics is also easily adopted to automate high-risk and compliance-focused processes due to the robot’s ability to process at zero defect.
Being a non-integrated software system, robots are also easy to introduce to the bank’s existing IT systems. As they are “code free”, robots service the businesses in the bank rather than trying to comply with an IT system. Coded technology is complicated and costly and takes far more time to implement. Robots are “a virtual workforce” that operate 24 hours a day, with 100% efficiency, and can reduce costs by between 25% and 40%.
Introduced a year ago, the RMB Robotics Centre of Excellence manages RMB’s capability to introduce robotics into its various business units. It has 20 employees who ensure that the correct processes for automation are selected and implemented. Fourteen projects have already gone live with a number of others in the pipeline.
“We’re finding great applications for robots within the bank, especially for automating inefficiencies between different systems,” says RMB chief executive James Formby.
The first bot, known as Mr Robert Bot (Rob for short) joined RMB on Feb 1 2016 with his own employee number. So far 10 bots have been introduced to 14 projects that include four processes capturing new client information and performing maintenance of that information. Others have taken over some of the repetitive tasks of compliance, manual billing, financial data consolidation and reporting.
“We believe that one robot can effectively augment between three and four people, allowing staff to focus on the more complicated, analytical, client-facing and value-adding aspects of their functions,” says Reshnie Naidoo, who manages the RMB Robotics Centre of Excellence. “The desire and demand in RMB for robotics is present as people will be able to focus on a greater breadth of knowledge rather than the depth and detail necessary in more admin-related processes.”
It is projected that one of the robotics projects introduced in RMB’s Corporate Banking division’s finance department will save about 4,000 hours per year. And this is just the estimate for the initial processes reviewed, which are only about 10% of all processes.
“We have redefined multiple processes and introduced the robots to do the jobs within minutes, compared with people who previously completed these manual tasks over days,” says Naidoo.
In the future, more intelligent robots, known as artificial intelligence (AI), will be introduced. AI mimics human thoughts whereas robotics mimic actions. AI automates processes, which require judgment and where the outcome is not always standard, such as Know Your Customer, some compliance-type functions, supporting credit analysts and dealmakers in their functions, and query management.
Intelligent robots will also be able to conduct tasks such as speech recognition in call centres and document scanning for handling of paper. Voice assistants will be able to answer specific questions, process complex requests, understand natural language and teach themselves to update their own algorithms.
“We are very excited about the future possibilities that technology can offer our people and business,” says Formby. Having successfully introduced robotics to the bank, RMB is examining how far it can take the technology, as well as AI, to improve the bank’s overall efficiency and performance, while staff become familiar with a new way of operating.
News
Naija Times celebrates 5th anniversary, launches nonprofit arm to promote quality journalism and social impact
Naija Times, Nigeria’s leading independent online newspaper, proudly celebrates its 5th anniversary.
To mark this milestone, the management is excited to announce the launch of Naija Times Journalism Foundation, its nonprofit arm, reinforcing its commitment to quality journalism and social impact.
Founded on September 15, 2020, by Ehi Braimah, a notable PR expert and media personality in Nigeria, Naija Times has delivered high-quality, unbiased, and informative content to its readers. Akpandem James and Jahman Anikulapo – two senior and highly respected journalists – are Braimah’s co-founding partners of Naija Times.
The newspaper covers politics, business, health, education, culture, and sports, while its regularly published editorials provide sharp insights into Nigeria’s pressing issues. The newly launched website, www.ntm.ng to mark the anniversary, offers a seamless, user-friendly experience, making it easier for readers to navigate the website and access Naija Times’ diverse content.
On its 3rd anniversary two years ago, Naija Times launched the book, ‘For a Better Society,’ a compilation of editorials published from September 2020 to July 2023 in Abuja, further solidifying its role in shaping public discourse.
Naija Times Journalism Foundation, accessible at www.ntjfoundation.org, expands the organisation’s mission by supporting investigative journalism on critical social issues, promoting media literacy to educate the public on evaluating information and combating misinformation, and empowering community development through initiatives that foster social cohesion and economic empowerment.
“We are proud to celebrate five years of delivering credible journalism to our readers,” said Braimah, founder and publisher/editor-in-chief of Naija Times.
“Five years ago, we launched Naija Times with the following goals in mind: build strong institutions, promote transparency and accountability in public spending, uphold the rule of law, and defend the public interest.
“Together with my colleagues, we remain committed to building an egalitarian society that is founded on equity, justice and respect for fundamental human rights. The launch of Naija Times Journalism Foundation represents a bold step forward in our mission to drive social impact and elevate journalism practice in Nigeria.”
Naija Times Journalism Foundation is a knowledge production and journalism innovation hub dedicated to strengthening democratic governance and promoting inclusive development and accountability by empowering a vibrant and free press in Nigeria, Africa and Black Diaspora.
The Foundation’s Programmes Officer is Hart Onoboh, a seasoned programmes and communications professional with over five years’ experience, driving impactful development projects in Nigeria.
Hart has a robust background in strengthening democratic governance, combating misinformation, and facilitating community-based interventions.
Previously a fact-checker and visual communications officer at the Centre for Democracy and Development (CDD-West Africa), he led initiatives to counter misinformation and promote electoral integrity, training over 25 fact-checkers across four states in Nigeria.
Hart is currently pursuing a Master’s degree in Information Management at Ahmadu Bello University, Zaria, and he brings technical expertise, creative communication, and field experience to the Foundation’s advocacy and governance initiatives.
The Chief Executive Officer of Sujimoto Luxury Construction Limited, Sijibomi Ogundele, is under intense interrogation by the Economic and Financial Crimes Commission (EFCC) over the alleged diversion of ₦5.7 billion paid by the Enugu State Government for an ₦11 billion contract.
Ogundele, who had earlier been declared wanted, turned himself in to EFCC Abuja headquarters and was grilled for more than 10 hours on Tuesday. His personal and company accounts have been frozen, and his passport seized to restrict his movement.
According to investigators, Ogundele convinced the state to release 50% of the contract sum—₦5.7 billion—after promising speedy delivery. However, state officials allege that work done so far is worth no more than ₦750 million, accusing him of abandoning the project.
The Enugu State Government’s petition triggered EFCC’s probe, which may see Ogundele spend more time in custody as investigations continue.
In a tearful online video, Ogundele denied any wrongdoing, framing the matter as a contractual dispute: “I’m not a thief, I’m not a fugitive. This is between my company and the Enugu State Government. It’s not criminality.”
…Unveils Selection Panel
The Nigeria Digital PR Summit has officially opened nominations for the second Nigeria Digital PR Awards, a prestigious platform that recognizes excellence, innovation, and impact in digital public relations across Nigeria.
Honourees will take the spotlight at the Nigeria Digital PR Awards Gala; a premium evening celebrating the individuals, organizations, and campaigns that defined digital PR in the past year, marking the 10th Nigeria Digital PR Summit. Adding flair to the night is the Digital PR Fashion Runway; a bold fusion of fashion, technology, and communications that promises an unforgettable experience.
This year, 19 award categories will honour campaigns across four classes including Campaign Excellence Awards, Sector Excellence Awards, Innovation and Technology Awards, and Individual & Professional Excellence Awards.
The Summit also unveiled a three-member Selection Panel responsible for reviewing entries and shortlisting winners.
The panel is chaired by the Founder and CEO, Fernhill Digital Consulting, Datari Ladejo, and includes the former Senior Business Program Manager, MarComms, Africa Development Center (ADC – West), Microsoft, Oluwamuyemi Orimolade; and Founder/Lead Partner, PuzzleCraft PR and Communications, Beatrice Okpara.
Nominations are open to agencies, corporate communication teams, NGOs, startups, and individual practitioners whose work has delivered measurable results and demonstrated creativity in leveraging digital platforms.
Nominations run from September 1 – 8, 2025. Shortlisted nominees will be announced during the Awards Gala on October 16, 2025, at the Conference Centre, Naval Dockyard, Ahmadu Bello Way, Victoria Island. For entry guidelines and submission details, visit: https://forms.gle/cM2oFQTnSSqL51EC9.
Founder, Nigeria Digital PR Summit, Segun McMedal, said, “We are excited to launch this year’s call for nominations and to welcome such distinguished professionals to the Selection Panel. This panel reflects the breadth of expertise driving digital communication in Nigeria, and its stewardship will ensure a fair and transparent evaluation process.”
The seven categories in the Campaign Excellence Awards include Best Overall Digital PR Campaign, Best Brand Advocacy Campaign, Best Crisis Communication in Private Organisations, Best Crisis Communication in Government, Best Public Affairs Campaign, Youth Impact Award for Social Change, Outstanding Influencer Collaboration, and Best Use of Content Marketing.
Categories in the Sector Excellence Awards include Excellence in Public Service Digital Campaign, Digital PR Excellence in Telecom Services, Digital PR Excellence in Financial Services, and Sustainability and ESG Communication Excellence.
The Innovation and Technology Awards category include Innovative Use of Technology in PR, Best Digital Engagement with Citizens, Outstanding Digital Customer Experience, and Creative Use of Short-Form Video in PR. The Individual and Professional Excellence Awards include Emerging Digital PR Professional of the Year and Digital PR Professional of the Year.
Naija Times celebrates 5th anniversary, launches nonprofit arm to promote quality journalism and social impact
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