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Exchange of info among MDAs crucial to public service transformation- Pantami

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It is an obvious fact that applying information technology (IT) for governance holds tremendous potential to improve the way governments deliver public services.

But, the National Information Technology Development Agency (NITDA) is worried over the Ministries, Departments and Agencies’ (MDAs) approach to e-government which has been in silos.  

NITDA’s DG, Dr. Isa Pantami, stated the Agency’s position at Stakeholders’ Engagement on Nigeria e-Government Interoperability Framework (Ne-GIF), held in Abuja on Tuesday.

He said, it is worthy to note that seamless exchange of Information between various MDAs’ IT infrastructure and applications is critical to cross-portfolio service delivery and public service transformation.

However, NITDA is committed to change the narrative by working closely with stakeholders to remove existing barriers caused by silo deployment of IT solutions. The barriers have made information sharing a nightmare among MDAs.

NITDA was established in 2001 to implement National Information Technology Policy, give effect to provisions of the NITDA Act, 2007 and coordinate general IT development and regulation in the country.

 

Pantami’s message at the occasion:

“We recognize the enormity of the responsibilities placed on the Agency as well as the possibilities of IT or e-Government as a development resource for achieving socio-economic transformation. e-Government and ICT tools can among other things, cut down the cost of governance, improve national economic growth; enhance access and quality of services as well as render public agencies more transparent and accountable.

Accordingly, at this information age, going digital for any government is the optimal route to attain Sustainable Development Goals (SDGs). 

Nigeria as a developing country has her own share of good experience of e-Government or ICT adoption for streamlining and improving governance. Such good initiatives where Nigeria has recorded success in using ICT to drive government policies include Treasury Single Account (TSA), Integrated Personnel Payroll Information System (IPPIS), Government Information Financial Management Information System (GIFMIS), Bank Verification Number (BVN), e-Taxation,  e-passport, e-wallet for farmers among others.

The implementation of TSA and IPPIS/BVN saves Nigeria N4.7 Billion and N20 Billion respectively every month and assist in the elimination of ghost workers in various MDAs.

However, the Nigerian government is becoming more complex and wide-reaching than ever before and citizens believe and expect that public services must be delivered effectively and at speed.

Silo e-Government systems would not help Government deliver public services efficiently.  Advanced phases of service innovation cannot be achieved without integrating many back-office functions.

For instance, registering a Limited by Guarantee Company in Nigeria requires visit to at least three institutions: CAC, FIRS, and Attorney General of the Federation physically and/or through their portals.

This is inefficient, inconvenient, time consuming and makes citizens pay more. Through robust e-Government applications, I t is possible to make the transactions and get the service delivered on a single portal.

Citizen-centered service delivery involves breaking up silos, integrating across agencies, innovating new ways of doing business, and creating a service-focused culture.

It has been proven that one of the strategic directions for e-government is to adopt a Whole-of-Government (WoG) approach for deriving expected value from IT. WoG involves back-end offices re-engineering, consolidation and integration of business processes across government agencies to deliver effective and consolidated services through the front-end offices at an affordable cost.

WoG is a deliberate path to attain Government Digital Transformation (GDT) we desire. GDT views Government as an entity by promoting the idea of ONE GOVERNMENT but still respect individual MDA’s mandates while providing government digital services.

Fundamentally, e-Government or digital service delivery has three models or approaches: Government-to-Government (G2G), Government-to-Business (G2B) and Government-to-Citizens (G2C). Transforming G2G is the foundation for providing efficient digital services. It enables and drives the other delivery models.

However, the workability of any G2G is determined by the level of IT systems integration and standardization considering the social, institutional, legal, economic and political systems of a particular country.

The main difficulty in achieving advanced G2G is the interoperability requirements of IT systems of various government agencies. For instance, compliance with Executive Order 001 requires advanced G2G. A provision in the Executive Order 001 stipulates that “an MDA that requires input documentation, requirements or conditions from another MDA in order to deliver products and services on applications within the originating MDA’s remit or mandate, including permits, licenses, waivers, tax documentation, filings and approvals shall only request a photocopy or other prima facie proof from the applicant.

It shall be the responsibility of the originating MDA to seek verification or certification directly from the issuing MDA”.

How can this happen seamlessly when information is not digitally shared in an efficient manner between MDAs that are involved. This requires advanced G2G to provide the needed services to businesses and citizens.

The Government Digital Transformation Agenda led the Management under my leadership to come up with a Strategic Road Map based on seven-point focus areas: Capacity Building, IT Regulation, Digital Job Creation, Government Digital Service Promotion, Local Content Development and Promotion, Cyber Security and Digital Inclusion.

At least five of these focus areas are geared towards Government Digital Transformation. They are capacity building, government digital services promotion, cybersecurity, IT regulation and local content development and promotion.

Specifically, Government Digital Service Promotion and IT Regulation are targeted at transforming the way government provides digital services thereby making GDT a reality.

This has informed our decision to set up a dedicated department- e-Government Development and Regulation to champion the cause of Government Digital Transformation.

The department has an endorsed Strategy as a guide and template towards achieving the desired GDT. The Strategy is a by-product of the Agency’s Strategic Road Map and Ne-GIF is a critical component of GDT agenda. 

Our national peculiarities in terms of multi-tribal society, population, huge demand for accessible public services, new challenges of agitations, security and terrorism among others demand integrated services and collaborative governance.

Moreover, the legitimacy of any government, in this age of knowledge economy and information society, requires full-scale inclusion, participation and co-creation of customized and personalized services for citizens. All these necessitate the shift from a silo-based to a cross-portfolio service delivery approach by Ministries, Departments and Agencies (MDAs).

The shift necessitates integrated policies and programs, collaborative and collective responses to social problems, promotion of shared infrastructure and applications as well as the need to leverage on comparative advantages of various agencies in order to maximize value from e-Government investments.

As mentioned earlier, Ne-GIF is a critical enabler for cross-portfolio services, WoG and GDT agenda.

Way forward

To achieve the needed integration preached by WoG principles, there is a need for a framework that guarantees interoperability of IT infrastructure and applications.

Regrettably, Nigeria, with all her efforts at deploying IT infrastructure and/or e-Government systems, is yet to develop one.

Therefore, the National Information Technology Development Agency (NITDA) whose primary mandate is to regulate and develop IT in the country as stipulated in the NITDA Act of 2007, has developed the draft Nigeria e-Government Interoperability Framework (Ne-GIF) to close the identified gap.

The Agency is presenting the draft Framework before you as our major stakeholders for inputs, comments and corrections. Most importantly, we implore you to own the Framework and ensure its smooth implementation and compliance. Developing the Framework is one thing, compliance and implementation is another.

If we all believe that Interoperability Framework is essential for Government Digital Transformation in Nigeria, I implore us to put resources together for its implementation.

It requires strong political and leadership will by MDAs and collective commitment by all stakeholders in the Public and Private sectors.

The Ne-GIF provides tools, specifications and recommendations that are based on Standards for supporting MDAs in undertaking interoperability of e-government solutions for the provision of cross-portfolio services.

My vision in NITDA is to facilitate and lead government digital transformation and ensure NITDA plays a critical role in building a digitally transformed government.

Leveraging on ICT to ensure seamless information exchange is a prerequisite to achieving ERGP objectives, Sustainable Development Goals by United Nations and attaining our desired Government Digital Transformation Agenda. We need to build capacity and ensure the right leadership is provided across MDAs.

Recently, we have been engaging MDAs and other stakeholders on different fronts.

It, however, requires concerted efforts. We can’t do it alone; we need the support and cooperation of MDAs, IT sector players, the National Assembly and other stakeholders”.

Source: TechEconomy.ng

GrassRoots.ng is on a critical mission; to objectively and honestly represent the voice of ‘grassrooters’ in International, Federal, State and Local Government fora; heralding the achievements of political and other leaders and investors alike, without discrimination. This daily, digital news publication platform serves as the leading source of up-to-date information on how people and events reflect on the global community. The pragmatic articles reflect on the life of the community people, covering news/current affairs, business, technology, culture and fashion, entertainment, sports, State, National and International issues that directly impact the locals.

GRTech

Identity Management Day: Sophos Warns Against Data Breaches Linked to Identity Theft

REPORTER: Sandra Ani

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identity theft -
identity theft -

79% of data breaches are linked to identity theft and cost businesses an average of $4.5 million, according to reports from the Identity Defined Security Alliance (IDSA) and the Ponemon Institute.

Additionally, the 2025 edition of the Sophos Active Adversary Report reveals that the average time between the start of an attack and data exfiltration is only 72.98 hours (3.04 days), while the average time between exfiltration and attack detection is just 2.7 hours.

Cyberattacks are becoming increasingly fast, and the longer a compromised identity remains active, the greater the potential damage.

In light of this, Sophos, one of the world’s leading providers of innovative security solutions designed to neutralize cyberattacks, is taking advantage of Identity Management Day, which takes place on Tuesday, April 8, 2025, to remind businesses of the best practices they should follow to manage and secure digital identities.

Cybercriminals can use a compromised identity to access confidential information, steal data, move laterally within the organization, and launch further attacks.

It is therefore crucial to take immediate action to contain breaches and minimize their consequences.

In this context, automation plays a key role by enabling organizations to respond quickly and effectively to identity-related threats.

Five Automated Measures to Protect Against Identity Theft

1. Disable the User

When an identity breach is detected, one of the first steps is to disable the compromised user account. By preventing the attacker from using the stolen identity to access company systems and data, this measure outpaces the hacker and helps contain the breach.
Automation significantly speeds up this process. With automated response tools, businesses can quickly identify compromised accounts and disable them in real-time. This reduces the attack window and minimizes potential damage.

2. Force Password Reset

Passwords are often the first line of defense against unauthorized access attempts. In the event of an identity breach, it is essential to immediately force a password reset for the compromised account to prevent hackers from using stolen credentials.
Automated rules can be set up to trigger an instant password reset as soon as a breach is detected. This saves time and ensures that the reset process is initiated without delay, reducing the risk of further unauthorized access attempts.

3. Force Multi-Factor Authentication (MFA) Reset

Multi-factor authentication (MFA) adds an extra layer of security by requiring users to enter a verification code in addition to their password. If an identity breach occurs, it is crucial to reset MFA for the compromised account. This means that the user will have to re-authenticate using their MFA tool, which automatically invalidates any stolen authentication tokens the attacker may have acquired.

Automated rules can trigger the refresh of MFA tokens, ensuring that compromised accounts are quickly reauthenticated. This prevents cybercriminals from using stolen authentication tokens to access company systems.

4. Lock the Account

Locking a compromised account prevents hackers from attempting to use it until the issue is resolved. This also gives the organization time to investigate the breach and apply the necessary corrective measures.

Automation streamlines the account locking process, allowing businesses to lock compromised accounts as soon as a breach is detected. This immediate response helps contain the breach and blocks further unauthorized access attempts.

5. Revoke Active Sessions

In addition to disabling the user account and forcing a password reset, it is essential to revoke all active sessions associated with the compromised identity. This ensures that the attacker is immediately logged out of all systems they accessed using stolen credentials.
Automated actions can be configured to revoke active sessions in real-time, instantly disrupting any unauthorized access. This is a critical measure to neutralize the breach and prevent further malicious activity.

For more information, please visit: https://www.secureworks.com/blog/5-critical-response-actions-for-an-identity-breach

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GRTech

Samsung Expands Accessibility with Local Language Integration on Galaxy S25, A56, A36, and A26 Devices

By SANDRA ANI

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Samsung local Language integration launch
L-R: Stephen Okwara, Head, Product Management, Mobile Experience, Samsung Electronics West Africa; Joy Tim-Ayoola, Group Head, Mobile Experience, Samsung Electronics West Africa; Tae Sun Lee, Samsung Electronics West Africa CEO; Oge Maduagwu, Head of Marketing Samsung Electronics West Africa, and Nathan Lee, Regional Business Lead, Mobile Experience, Samsung Electronics West Africa, at the launch of Nigeria local language integration on Galaxy S25, A56, A36, and A26 devices, on April 03, 2025.

Samsung Electronics has taken a bold step in enhancing user experience and inclusivity by introducing Hausa, Igbo, and Yoruba as official language options on selected Samsung Galaxy devices.

The feature, which is now available on the Galaxy S25, A56, A36, and A26 devices, reaffirms Samsung’s commitment to delivering innovative technology that speaks the language of its users.

With this groundbreaking update, Samsung users across Nigeria can now navigate their smartphones in their preferred local language, making technology more accessible, while also upholding our cultural heritage.

A Celebration of Culture and Technology

To mark the launch, Samsung hosted a cultural-themed press briefing featuring traditional music, local cuisine, and a showcase of the new language feature. Employees and guests attended in traditional Yoruba, Igbo, and Hausa attires, celebrating Nigeria’s rich cultural diversity.

Samsung also announced plans to expand local language support to more devices in the near future, reinforcing its dedication to making technology more inclusive for African users.

Empowering Users Through Language

The integration of Hausa, Igbo and Yoruba on Samsung devices reflects the brand’s mission to bridge the digital gap and enhance user engagement. Speaking at the press conference, Oge Maduagwu, Head of Marketing, Samsung Electronics West Africa, said, “At Samsung, we understand that technology is most powerful when it is accessible to all. By incorporating our local Nigerian languages, we are making our devices more intuitive and relatable, ensuring that millions of Nigerians can interact with their smartphones in the language they love and understand best”.

Seamless Language Transition on Galaxy Devices

Stephen Okwara, Head of Product Management, Samsung Electronics West Africa added, “The new local language feature is designed to deliver a seamless user experience, allowing customers to easily switch between languages. Users can activate Hausa, Igbo, or Yoruba on the Galaxy S25, A26, A36, and A56 by navigating to:

Settings > Language & Input > Select Language

“This update enhances smartphone usability, particularly for those who prefer their native language over English, ensuring greater digital inclusivity, enhancing digital literacy and encouraging more users to engage with technology in their native tongues”, he concluded.

Availability

Customers can visit all Samsung Experience Stores or authorized retailers in Nigeria to learn more and experience the feature firsthand.

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NITDA DG Inaugurates National Technical Working Group on Cloud Infrastructure

REPORTER: Sandra Ani

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Kashifu Inuwa DG NITDA during virtual inauguration of TWG on National Cloud Infrastructure
The Director General of NITDA, Kashifu Inuwa, during the virtual inauguration of the Technical Working Group on National Cloud Infrastructure

In a significant move to bolster Nigeria’s digital infrastructure, the National Information Technology Development Agency (NITDA) has inaugurated the Technical Working Group (TWG) on National Cloud Infrastructure.

This initiative aims to enhance local cloud capabilities, attract hyper-scale investments, and position Nigeria as a leading technology hub in Africa. 

Speaking at the inauguration, NITDA’s Director-General, Kashifu Inuwa, CCIE, emphasised the need for accurate data and regulatory frameworks to support these initiatives, necessary for Nigeria to control its digital infrastructure, data, and technological future noting that,

“Without this foundation, we cannot achieve true digital sovereignty. Our goal is to build an ecosystem where both local data centre providers can scale, and global hyper-scalers see Nigeria as a viable investment destination.” 

While identifying lack of accurate data on Nigeria’s IT infrastructure as significant challenge, Inuwa noted that while Africa comprises nearly 19% of the world’s population, it hosts less than 1% of global data centres.

“This disparity, coupled with limited insights into Nigeria’s existing IT capacity, hampers investment efforts and without clear data on our infrastructure, attracting investment becomes challenging,” he said.  

The NITDA boss maintained that, to address this, NITDA commissioned comprehensive research to assess Nigeria’s digital landscape which findings have highlighted the need for improved regulatory frameworks, clearer investment incentives, and stronger public-private collaboration. He added that subsequently upon this, NITDA has engaged global consultants to redefine strategies for cloud development. 

As the TWG embarks on its mission, NITDA urges industry experts, policymakers, and stakeholders to contribute their expertise and resources. “With collective effort, Nigeria can emerge as the premier digital hub for West and Central Africa,” Inuwa concluded.

While corroborating the Director General’s point of views, Acting Director of Regulation and Compliance, Barrister Emmanuel Edet, underscored the importance of regulatory intervention in fostering a robust digital economy.

“Our objective is to establish policies and legal frameworks that support cloud development, enabling us to securely host and manage our data. This is crucial for the growth of our digital economy, he said.”  

He also highlights the necessity of capacity building, stating that, “Equipping ourselves with top-tier training and expertise is essential to fully leverage digital technologies.” Barrister Edet called on all stakeholders to actively participate in shaping Nigeria’s digital future.

“Collaboratively, we must develop a framework that reflects our national interests, and it should be widely accepted. This effort will define Nigeria’s role in the global digital arena, he observed. 

The TWG will help in the drive to attract hyperscale investments and enhance local cloud capabilities by proffering measures to encourage the use of accurate data, recommend the enactment and compliance to enabling policies.

Members of the TWG which includes Google, AWS, IBM, Oracle, Microsoft, HUAWEI Cloud, Equinix, Kasi, Rack Centre, Africa Data Centres, several other data centre operators and the Nigeria Data Protection Commission expressed support and readiness to volunteer and contribute resources.

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