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Cyberspace achieves ISO 9001:2015 QMS

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By: Sandra Nnaemeka

Top dignitaries from all spheres of the corporate world will gather at the Civic Center on Tuesday 5th February 2019 to witness the official presentation of the ISO 9001:2015 Quality Management System to Cyberspace Limited.

The Sector Lead/Trade Advisor for ICT, United Kingdom International Trade and Investment, Ms Boma Beddie-Memberr, will officially hand over the Certificate to Cyberspace Limited on behalf of British Standard Institute (BSI), according to a report by TechEconomy.ng.

According to BSI, ISO 9001 is the internationally recognized Quality Management System (QMS) standard that offers maximum business benefits. It was designed to be a powerful business improvement tool which helps organizations to

     • Manage social, environmental and financial risks

     • Improve operational effectiveness

     • Reduce costs

     • Increase customer and stakeholder satisfaction

     • Protect brand and reputation

     • Remove barriers to trade

     • Bring clarity to the marketplace

With this achievement, Cyberspace Limited, a fully owned Nigerian Company, has further demonstrated its commitment to continual improvement of operational processes in line with global best practice, building a resilient and sustainable business with strong corporate governance.

Founded in 1995, Cyberspace Limited has become a one-stop Systems Integration Company with wide and varied experience in solving complex business challenges which guarantees excellent customer satisfaction.

While addressing newsmen in his office, the Co-ordinator, Cyberspace Audit team, Mr. Fred Young, said “Cyberspace is an indigenous company that has its business processes aligned with global best practice. We started many years ago with ISO 9001:2008 until last year when we decided to work with BSI for the ISO 9001:2015. It was a much more rigorous certification process but at the end, we are better for it”.

According to Young, the benefits of ISO 9001 are not limited to the following:

“It helps us to demonstrate to stakeholders that our business is run effectively. The process of achieving and maintaining the certification helps ensure that we are continually improving. Also, the regular assessment process improves staff responsibility, commitment, and motivation.

Before now, Cyberspace has attained the Capability Maturity Model Integration (CMMI) level 3 certification.

The CMMI is a software development process improvement approach, which has become the standard for measuring an organization’s capability to apply a process-based methodology to software development.

By implications, the attainment of the CMMI means that Cyberspace software applications have gone through best practice and procedures at all stages of business requirement gathering, software development, testing, deployment and post implementation support. This guarantees customers’ comfort of using the applications.

According to the Chief Marketing Officer of Cyberspace Limited, Olusola Bankole, CMMI helps to integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes. He explained that there are three recognized CMMI models each of which addresses different area of interest.

According to him, CMMI has aided Cyberspace Limited’s growth in diverse ways. He said “Our software development work and processes have received the highest form of third-party validation. It helps us to take a proactive approach to managing projects and processes.”

With CMMI, Bankole said processes are streamlined, which allows project teams to integrate and collaborate better, which enhances productivity. He informed that the certification now enables costs savings in terms of lesser effort due to reduced defects and less rework.

GrassRoots.ng is on a critical mission; to objectively and honestly represent the voice of ‘grassrooters’ in International, Federal, State and Local Government fora; heralding the achievements of political and other leaders and investors alike, without discrimination. This daily, digital news publication platform serves as the leading source of up-to-date information on how people and events reflect on the global community. The pragmatic articles reflect on the life of the community people, covering news/current affairs, business, technology, culture and fashion, entertainment, sports, State, National and International issues that directly impact the locals.

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The Economics of Product Decisions: Applying Behavioural Economics and Game Theory in PM

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Amarachi Nnochiri
Amarachi Nnochiri

Product managers often need to make a clear-cut decision: what should we build next? But the decisions which hold real importance go beyond adding features.

It’s about getting what makes people tick.

It goes way beyond what you would expect, getting into how people behave and using game theory.

These areas give insight into how users decide and how a product’s design can improve growth and keep people interested.

This is what Amarachi Nnochiri excels at. She is a senior product manager that knows how to use economics and psychology in her job.

She goes beyond simply managing product tasks; she develops whole product systems based on how users think, feel, and use a service. Her background shows how understanding human psychology and behaviour can give you a significant advantage in the competition.

One idea Amarachi uses is  “loss aversion.” In this scenario, people feel worse about losing something than they feel good about gaining something of equal value.

She uses this when designing her products, mostly when it comes to pricing and getting people to try new strategies. For example, instead of giving a free trial, she might use a freemium setup where users get some stuff for free but could lose it if they don’t buy an upgrade. This pushes them to pay.

She might also use progress bars or streak counters, since losing progress gets people to keep using the product.

Amarachi also uses ideas from “game theory” to get how users act and change their behavior. She realizes that users are doing more than operating a product, but are playing a game with other users or with the product itself. She designs things that use ideas like “Nash equilibrium,” where nobody can do better by changing what they’re doing. For a social product, this could mean creating a system where doing something good for yourself (like inviting friends) also helps everyone else. This makes the whole thing stable and positive.

Her know-how in game theory also applies to making strong “network effects.” This means making stuff that gets better as more people use it.

A good example is a social network where each new user makes the product more helpful for everyone else. Amarachi endeavours to make things go viral on purpose, not just by luck.

She might use “commitment devices,” which are things that make a user stick with a behaviour by making them depend on it socially or functionally. For example, inviting team members to a tool makes the user stick with the platform and makes the product’s network stronger.

This way of thinking is better than just following the usual steps. By using these economic and psychological tricks, Amarachi develops competitive advantages which are difficult to replicate.

She knows that a company’s best thing is not just a simple interface, but a product that’s designed to sync with how people behave.

Her product choices aren’t just about the needs of users, but equally focus on motivating them to like the product, use it, and stick with it.

In her work, choosing a subscription price isn’t just a business thing; it’s about behaviour. Designing a social feed isn’t just about the content; it’s about balancing what people want and watching how they interact. Amarachi knows extensively about the economics of product decisions. This makes her products innovative and appealing to human behaviour, which leads to more use, keeps people around, and helps the product grow. She’s a leader in product management, where identifying customer desires is backed by understanding human motivation.

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Glo reduces international call rates 

By Sandra Ani

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Glo and Globacom


Technology Company, Globacom, has announced significant reductions in its International Direct Dialing (IDD) rates, making international calls more affordable for its existing and new customers across Nigeria.

Effective August 10, the new rates began applying to over 15 popular international destinations, including United States which will has moved to ₦30 per minute, down from ₦35, United Kingdom is now N350 from ₦400, while India also moved down to ₦40 from N45.

The rates for China, Saudi Arabia and Cameroon however recorded major reduction moving to N75, N300 and ₦700 respectively.


The reduction was also extended to African countries including Benin Republic which goes for ₦650 per minute, Niger Republic ₦750, Ghana ₦500, and Togo ₦650. United Arab Emirates also moved from ₦450 to ₦325, Germany to ₦550, Côte d’Ivoire ₦700, Libya ₦700, while calls to Malawi is now N1,100 from ₦1,200.

Glo aims to provide more value for its customers through these revised rates, encouraging them to make Glo their preferred network for international calls. New IDD bundles will also be introduced, offering frequent international callers even more attractive deals.

Globacom, which remained optimistic that frequent international callers will benefit immensely from the reductions in IDD bundles, enjoined customers to take advantage of the new rates to stay connected with friends and business associates across the globe.

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Oil subsidy removal freed up resources for infrastructure – Enugu Governor 

By Orji Israel, South East Correspondent

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Oil benchmark

The Executive Governor of Enugu State, Peter Mbah, has attributed the financing of numerous infrastructure projects embarked by the state government to the oil subsidy removal policy of the President Bola Ahmed Tinubu administration.

He made this declaration at the Govermment House, Enugu, during a courtesy visit by a delegation of federal government led by Minister of Information and National Orientation, Mohammed Idris, as part of activities lined up for the 2-day Citizens’ Engagement Series in the South East geo-political zone.

“For us in Enugu, we are able to accomplish all we promised our people during the campaign, thanks to the bold decision taken by President Bola Tinubu, which has freed up resources needed to execute humongous capital projects,” said Governor, while listing ongoing projects in the state, which include the construction of 7,000 classrooms, 3,300 hospital beds and 2,000-hectare of 260 farm estates across the 260 wards of the state.

Governor Mbah also pledged more support for the policies of the federal government, saying they are in the best interest of the people of the state.

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