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iSON BPO bags 2019 Contact Centre of the Year Awards

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BY: Sandra Ani

iSON BPO, the leading Customer Experience Management Provider in Africa, with strong focus in Sub-Saharan Africa, emerged winner of the keenly contested BPO Contact Centre of the Year awards at the 2019 Beacon of ICT Distinguished Lecture/Awards Series.

The event was held on Saturday, April 27, 2019 at the prestigious at Eko Hotels and Suites, Lagos.

Beacon of ICT Distinguished Lecture/Awards Series, is widely regarded as the most prestigious annual event available in the ICT industry in Nigeria is in its tenth edition. The Distinguished Lecture is aimed at charting the way forward for the country’s ICT sector while the award ceremony rewards best practices and recognizes outstanding contributions to the growth of the sector.

The theme of this year’s celebration is “Telcos and Banks Partnership to Drive Financial Inclusion.” It examined efforts to empower Nigerians to boost financial growth and development. The event brought together top politicians and government functionaries as well as captains in the ICT industry and financial institutions.

Commenting on the awards, Mr. Pravin Kumar, Global CEO, iSON BPO said, “While we have been very satisfied with our journey in Africa over last 8 years, we have seen maximum growth in Nigeria due to excellent quality of Nigerian youth, always willing to learn more and excel in their work. This Award is a wonderful acknowledgement of our sustained innovative contributions to the growth of the ICT industry in Nigeria. We are indeed encouraged to further develop our technology and continue to deliver excellent services for the success of our clients. I am so proud of all the team and their hard work and dedication which has led to this amazing moment. Our colleagues are absolutely thrilled with the win which is the result of a wonderful team collaboration harnessing everyone’s skills and experience”.

The awards acknowledge iSON BPO’s expertise in enabling organizations to deliver transformative customer experiences, helping organizations to move from transactional processing to customer lifecycle management (CLM), enabling monitoring and reduction of cost per customer while increasing Average Revenue Per User (ARPU) & Retention. The Company has been recognized for its ability to deliver and manage end-to-end contact centre and digital transformation solutions.

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Widows, Wives and More than 2,000 Residents of Ikeja Police Barracks Benefit from YP4T’s Initiative

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YP4T
L-r: Alex Oware, Director, YP4T; a beneficiary; Dr. Love V. Tinuoye (C.E.O. Medvita Consultancy); Pharm. Enobong S. Useh (M.D. Medvita Pharmacy and Stores LTD); Mrs Jumoke Elom, beneficiary; Ojey Victor Benjamin, Director, YP4T.

More than 2,000 individuals from the Ikeja Police Barracks community benefited from an impactful outreach program spearheaded by Young Professionals for Tinubu (YP4T), an advocacy and support group working in alignment with the Renewed Hope Agenda of President Bola Ahmed Tinubu.

The initiative provided critical medical services, care packages, food supplies, and financial assistance to widows, wives, and vulnerable residents, demonstrating the heart of nation-building through community-centered support.

The program, which united healthcare professionals, community organizers, and volunteers, complemented the government’s broader efforts to bring essential services closer to the people.

Residents of the Ikeja Police Barracks received free medical consultations, blood pressure and diabetes screenings, and wellness advice. Widows and families also left with care packages filled with food items, toiletries, and financial support to help alleviate the pressures of the holiday season.

Dr. Love V. Tinuoye, CEO of Medvita Consultancy and the lead doctor on-site, reflected on the impact:

“This initiative reflects a collective commitment to advancing healthcare in Nigeria. We were able to screen for and address critical health issues such as hypertension and diabetes while also providing preventive care like vaccinations and cancer screenings. This is what true community-focused care looks like.”

Beyond medical services, the outreach distributed care packages containing food staples, toiletries, and financial support, designed to alleviate the challenges faced by vulnerable members of the police barracks community.

The event highlights the ongoing efforts under the Renewed Hope Agenda to provide inclusive support for Nigerians across the country. Initiatives like this not only extend access to essential services but also strengthen the fabric of communities.

Mrs. Jumoke Elom, a businesswoman and beneficiary, shared her gratitude:

“I am deeply grateful for this program. The care my family received today—both medical and material—has given us hope and reminded us that we are not alone. It shows that there is real support for families like mine.”

The outreach program was also a platform for demonstrating the principles of nation-building through collaborative action. Alex Oware, Security Expert and Director of YP4T, explained the motivation behind the initiative: “The Renewed Hope Agenda is about about bringing real transformation to communities. This initiative embodies that vision by supporting over 2,000 people—not just through tangible resources, but by reaffirming their place in the collective growth of our nation. It lies at the soul of Renewed Hope: fostering resilience and creating opportunities for all Nigerians.”

The outreach program extended beyond healthcare, providing food and financial support to families within the police barracks. A touching moment involved a widow who, after receiving her care package, expressed her gratitude with tears of joy. Her story is just one of many that reflect the transformative power of collective action.

This initiative by YP4T—an advocacy and support group of Nigerian professionals from across the globe—represents a continued commitment to driving grassroots impact, inspired by President Tinubu’s vision. The success of the Ikeja outreach program demonstrates the power of collaboration between the public and private sectors to deliver meaningful change across Nigeria.

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Matawalle Salutes Nigerian Military, Citizens at Christmas

… Calls for Love and Peaceful Coexistence

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Bello Matawalle and Christmas
*Bello Matawalle

The Honourable Minister of State for Defence, H.E. Dr. Bello Mohammad Matawalle, has extended warm greetings to the Nigerian military and all citizens, both Christians and non-Christians, during this joyous Christmas season.

In his message, he emphasized the importance of embodying the spirit of love and peaceful coexistence, urging all Nigerians to reflect on these values not only during the festive period but throughout the year.

“This season serves as a poignant reminder of the enduring principles of peace, unity, love, and sacrifice that bind us as a nation,” he stated.

Matawalle Salutes military
Matawalle Salutes Nigerian Military, Citizens at Christmas

The Minister encouraged every Nigerian, regardless of their religious beliefs, to celebrate and honor President Bola Ahmed Tinubu, GCFR, as well as the brave men and women of the Armed Forces who tirelessly demonstrate their patriotism in safeguarding the safety and sovereignty of our beloved country.

Highlighting the significance of the yuletide season, he noted that it should reinforce our bonds of unity, foster a spirit of camaraderie, and inspire compassion towards one another. He called on all citizens to remain steadfast in their collective efforts to build a secure and prosperous Nigeria.

In conclusion, the Minister wished everyone a Merry Christmas and a Happy New Year.

Henshaw Ogubike, MNIPR, FCAI, FSCA, FCPE
Director of Information, Press and Public Relations

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Tinubu to Revitalize Zamfara and Nigeria’s Economy – Matawalle

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Dr. Bello Mohammad Matawalle
Dr. Bello Mohammad Matawalle

…Says no government has shown so much support to LGs, State Governments like President Bola Ahmed Tinubu….

The Minister of State for Defence, Dr. Bello Mohammad Matawalle, has expressed confidence that the administration of President Bola Ahmed Tinubu GCFR will significantly enhance the economies of Zamfara State and Nigeria as a whole.

Matawalle who is currently on  a five-day visit to his home state, the Minister and former Governor of Zamfara commended President Tinubu for his unprecedented support for Local Government Councils and state governments. “No previous administration has demonstrated such a strong commitment to developing local councils and states as President Tinubu,” Matawalle remarked.

He highlighted the President’s role as a grassroots mobilizer, emphasizing his passion for local development. “President Tinubu has allocated substantial funds to states and local government councils, enabling them to undertake impactful development projects,” he added.

Matawalle urged party supporters to collaborate with their leaders to reclaim the lost mandate from the ruling Peoples Democratic Party (PDP) in Zamfara State. “It is essential for all APC members to remain law-abiding citizens,” he stated, reinforcing the party’s commitment to uphold the law.

Addressing a large gathering of supporters who welcomed him, Matawalle reassured them of the federal government’s ongoing efforts to combat banditry and terrorism in the region. “With the federal government’s initiatives to address security challenges, we will soon experience a renewed sense of safety and peace,” he emphasized.

He concluded his address by urging the community to continue supporting the government at all levels. “Together, we can restore peace and order in our country,” Matawalle affirmed.

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