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iSON BPO bags 2019 Contact Centre of the Year Awards

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BY: Sandra Ani

iSON BPO, the leading Customer Experience Management Provider in Africa, with strong focus in Sub-Saharan Africa, emerged winner of the keenly contested BPO Contact Centre of the Year awards at the 2019 Beacon of ICT Distinguished Lecture/Awards Series.

The event was held on Saturday, April 27, 2019 at the prestigious at Eko Hotels and Suites, Lagos.

Beacon of ICT Distinguished Lecture/Awards Series, is widely regarded as the most prestigious annual event available in the ICT industry in Nigeria is in its tenth edition. The Distinguished Lecture is aimed at charting the way forward for the country’s ICT sector while the award ceremony rewards best practices and recognizes outstanding contributions to the growth of the sector.

The theme of this year’s celebration is “Telcos and Banks Partnership to Drive Financial Inclusion.” It examined efforts to empower Nigerians to boost financial growth and development. The event brought together top politicians and government functionaries as well as captains in the ICT industry and financial institutions.

Commenting on the awards, Mr. Pravin Kumar, Global CEO, iSON BPO said, “While we have been very satisfied with our journey in Africa over last 8 years, we have seen maximum growth in Nigeria due to excellent quality of Nigerian youth, always willing to learn more and excel in their work. This Award is a wonderful acknowledgement of our sustained innovative contributions to the growth of the ICT industry in Nigeria. We are indeed encouraged to further develop our technology and continue to deliver excellent services for the success of our clients. I am so proud of all the team and their hard work and dedication which has led to this amazing moment. Our colleagues are absolutely thrilled with the win which is the result of a wonderful team collaboration harnessing everyone’s skills and experience”.

The awards acknowledge iSON BPO’s expertise in enabling organizations to deliver transformative customer experiences, helping organizations to move from transactional processing to customer lifecycle management (CLM), enabling monitoring and reduction of cost per customer while increasing Average Revenue Per User (ARPU) & Retention. The Company has been recognized for its ability to deliver and manage end-to-end contact centre and digital transformation solutions.

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“80% Of Buildings In Lekki Have No Approval” – Lagos State Commissioner For Physical Planning & Urban Development Reveals

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The Lagos State Commissioner for Physical Planning and Urban Development, Dr Oluyinka Olumide, has stated that 80 per cent of buildings in Ibeju Lekki have no approval.

Olumide disclosed this while speaking to newsmen recently.

In his words; “Just last week Thursday and Friday, myself and the team were in the Ibeju Lekki and Epe axis and you would agree with me that anybody passing through that corridor would see a lot of estates marked. We went there, and I can tell you that from what we saw, over 80 per cent of them do not have approval.

The procedure to get approval is first to get the planning information, as to what those areas have been zoned for. In this case, what we have is agricultural land, and people now go to their families to buy agricultural land. Of course, those lands would be sold because those families do not know the use such land would be put to.

The next thing to do is the fence permit. If you missed the earlier information on not knowing the area zoning, at the point of getting the fence permit, you would be able to detect what the area is zoned for. After that, the layout permits a large expense of land follows.”’

Olumide noted that a layout permit cannot be obtained if it is not zoned for the purpose it was designed for or for the purpose it was being requested.

“So, you can see all these layers, but people still go ahead to start advertising. Some have even gone to the extent of displaying the sizes they want to sell. Imagine someone in the diaspora who wants to send money without any knowledge. Then, no approval is eventually gotten. Even if they pass the assignment and the survey to them, we would not grant the individual permit, because that area is not zoned for that purpose’’ Olumide said

This partly explains why some of the houses are being turn down currently in the state.

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Lady Dies After Friends Pushed Her Into Boiling Pot Of Fresh Pepper In Delta State

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A Nigerian man identified as Israel Joe, has revealed how his friend, Roseline, died after she was pushed into a boiling pot of fresh pepper and tomatoes by her two female friends in Sapele, Delta State.

Joe stated that Roseline, a caterer, went on a trip with her friends to Sapele for a catering job where the bitter ordeal occured.

She tragically passed away on Saturday, April 13 after spending two weeks at the hospital in a very horrible state.

In a Facebook post on Friday, Joe said that before her untimely death, Roseline confided in him about two of her friends who were treating her coldly.
And he has vowed to bring them to justice.

This is such a heartbreaking event.

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IPOB Declares May 30th As Sit-at-home Day Across The Southern East States To Honour Biafran Fallen Heroes

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The Indigenous People of Biafra has declared May 30, 2024, as a sit-at-home day across the South-East to celebrate Biafran soldiers.

The pro-Biafran group said that day is set aside annually to celebrate the men and women who died in the Biafran war between 1967 and 1970 and beyond and even until now.

This was made known in a press statement by the group’s spokesman, Emma Powerful, on Thursday, adding that every Biafran in the South-East is expected to sit at home and reflect on the war.

He cautioned South-East residents to avoid loitering about on this day, adding that those who intend to travel to and fro Biafra land must do so before the evening of May 29.

The IPOB statement also directed that all the residents of “Biafra Land” are to stay indoors from 6 am to 6 pm on May 30, 2024.

He also called on christians and traditionalists to pray to Chukwu okike abiama for the fallen heroes, And also for the independence of Biafra from Nigeria.

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