GRBusiness
Maiden NCSC highlights reasons Consumer satisfaction must be given priority
BY: Sandra Ani
Most times, consumer’s satisfactions are not given serious attention in decision-making process by some organisations, according to speakers at the maiden edition of the Nigeria Corporate Services Conference (NCSC) held in Lagos State, recently.
Chairman of the occasion, Mr. Abdulfatai Olayinka Olajide in his remarks the event graced by leaders of thought, eminent industrialists, politicians, heads of government departments and agencies, notable professionals, students from various tertiary institutions in Lagos and a cross-section of the media, stated that the theme “Building A Sustainable Economic Growth Through Quality Corporate Services Delivery,” couldn’t have come at a better time citing the current situation in the power sector as an instance.
He called on relevant agencies to improve on their corporate service delivery in the country.
In a paper titled: “Due diligence, best practices in revenue generation,” the Executive Chairman, Federal Inland Revenue Service (FIRS), Mr. Tunde Fowler, said that both the consumer and service providers must have understanding to achieve greater results and satisfaction.
The EC represented by Mr. Abolade Kehinde observed that State Governments across the country need money to finance their expenditure, which includes infrastructure and social services, and that such money, is generated majorly through taxation and borrowing.
He, however, argued that generally, taxation is deemed preferable to borrowing as debt has to be repaid usually with interest and other debt servicing obligations which can sometimes create additional burden on Government.
While identifying tax as a major enabler of generating revenue, Mr. Fowler said that in an ideal environment, voluntary compliance by the tax payer will ensure that revenue is made available for improving on the provision of social amenities and services.
Describing taxation as a social contract between government and taxpayers, he noted that taxation enhances accountability on government, because taxpayers have a greater stake in governance.
“In addition, when citizens play such a significant role in raising revenue, government will similarly have a strong motivation to account for revenues collected and their utilization”, Fowler said,
He further warned that it is therefore, important that in actualizing its mandate, revenue authorities must ensure that every effort is made to ensure that tax administration helps and does not hamper the valid interests of all stakeholders.
In building relationship between Corporate Governance and Public Sector best practice,Fowler advised thatGovernment is expected to determine tax rates and tax laws but has to be very careful about simply increasing tax rates while making it difficult for taxpayers to comply.
According to him, “a country’s corporate governance system affects the degree to which tax changes affect the growth (or not) of tax revenue. So, when it is easy to divert income to avoid tax or when share ownership concentration is too unbalanced, an increase in the tax rate can reduce tax revenues.”
“By contrast, in a good corporate governance environment, Controlling shareholders will have too little incentive to divert income to avoid tax especially when they are accountable to other investors. This is because they take the personal risk of enforcement by tax authorities but benefits very little from it in terms of shareholder value.”
Fowler also noted that transforming a nation requires cultivating good character. Poverty according to him, does not cause corruption, it is corruption that rather causes poverty! To combat both, there is need for more than aid, investment or protests. “Nigeria needs the hearts and minds of all of us to be transformed by God’s word and Spirit,” he said.
He argued further that to attain due diligence and best practice in revenue generation in Nigeria, government must ensure that tax money works for the taxpayer; and that there should be accountability and value for money. In addition, taxpayers have the right to demand value for money if they themselves have been compliant.
Some of the other steps that would enhance due diligence and best practice in revenue collection in Nigeria, according to Fowler, would require full participation in the tax collection process by every Nigerian adult; participation in governance by asking questions on how taxpayers money is being spent; and whistle-blowing by reporting tax evaders.
In another keynote address titled “Ethics, the backbone of quality corporate services for economic growth,” the Director General, Lagos Chamber of Commerce and Industry, Mr. Muda Yusuf, said that the Conference was timely, because given the structure of the Nigerian economy, at no other time is the conversation on quality corporate services delivery in private and public sectors more appropriate than now as the country works to transform the economy from being resource-based to a knowledge-based, innovation and technology-driven economy for the good of all.
Yusuf said Services are increasingly important for their direct contribution to Gross Domestic Product (GDP), exports and employment, maintaining that with the change in the structure of the Nigeria economy from a real sector dominated system to services led economy- services sector has become the largest sector in the economy, with its share of GDP 52.62% in 2018, in addition to the sector also contributing the largest proportion of employment at 57.4%.”
According to him, “Nigeria has made significant progress in its services sector, becoming one of the leading corporate service providers in the continent of Africa- our banks have registered their footprint in many Africa countries, we have a robust Business Process Outsourcing (BPO) and others, providing diverse services to businesses and governments. These are immense economic opportunities we must optimize and unleash for tangible sustainable economic deliverables.”
He said that going by the enormous human resource available to the country and the demographic advantage, focus must be shifted on inculcating a culture of professionalism and ethical conduct in service vendors, adding that though many private sector operators have embedded ethical principles in their operations, there was need for a national consensus on ethical conducts within the country’s corporate and public service space, as this will improve the global competitiveness of the Nigerian economy.
Yusuf therefore, recommended among others, that:
“Nigeria must commit to abiding by the established rules, regulations and code of conducts in her corporate and public endeavours and must make doing things right her national priority. Citizens’ mindset should be changed from the entitlement based to a service focus;
“There is need for a formalized ethics regime which would ensure that all stakeholders know and understand the rules and expectations;
“There is a need to promote greater awareness of Ethics and the Code of Ethics in the public and private sector, as this is the best way of promoting ethical behaviour. The National Orientation Agency (NOA) and private sector institutions should step up and sustain enlightenment campaigns for standard ethical behavior;
“Sanctions should be given to unethical and unprofessional conduct with sufficient penalty for unethical practices to deter deviation from ethical behavior;
“Nigeria should endeavour to promote professionalism in the public and corporate sector should be promoted and to this end, service vendors in the public and private sectors must be encouraged to join a professional body that is related to what they do, among other recommendations.
The LCCI DG concluded by urging Nigerians to act in a responsible manner in accordance with all relevant laws, regulations, guidelines and industry standards, maintaining that if all should commit to standard practices and procedures, Nigeria will definitely be able to raise the bar of services delivery to drive the sustainable growth of the nation’s economy.
A 3-man panel made up of Engr. Falilat Olaitan Jimoh, representing the Director General of the National Information Technology Development Agency (NITDA), Dr. Isa Pantami; Mr. Victor Ayoola, representing Mr. Tom Isibor, Head, Association of Chartered Certified Accountants, ACCA Nigeria; and Dr. Adebowale Adeagbo- Chief Operating Officer, Halogen School of Security Management and Technology.
The session was anchored by Mr. Abdulfatai Olayinka Olajide who doubled as the Chairman of the occasion.
In her intervention, Engr. Falilat Olaitan Jimoh noted that ICT has come as a disruption to the way businesses are done, and said that the earlier Nigerians embrace this reality, the better, adding that NITDA though with its limited resources, wants huge impact of ICTs on the Nigerian people.
This she said, gave birth to the Agency’s roadmap aimed at ensuring digital inclusion, job creation through ICTs, local content promotion, cyber security, as well as regulation. “In NITDA, the game has changed, standards are being raised. Corruption is being tackled and global best practices guide NITDA’s policies and actions. We should join hands to make the country work,” she said.
Dr. Adebowale Adeagbo said in his own contribution that Nigeria’s biggest problem is in trhe inability of government to remain focused, explaining why there is insecurity everywhere. He argued that Security can only be achieved if it is devolved to the local community.
According to him, “Government should allow the private sector drive business as it has no business running businesses. Government should rather focus on governance, provide the enabling environment and allow the private sector drive the economy. Nigeria has a bright future.”
Victor Ayoola opined that Nigeria is where she is today because she started moving away from standards, insisting that the country needs to tell and sell its own story because “it’s a country endowed with very intelligent and brilliant citizens. We need to grow our capacity while each of us should maintain their space.”
Executive Chairman of Kosofe Local Government Area of Lagos State, Hon. Afolabi Babatunde Sofola noted that there is need for the reorientation of the country’s value system, go back to the basics, adding that God-fatherism in Nigerian politics must be dealt with. “In all, value should be rewarded. Today, Local Government chairmen are professionals trying to bring decorum and professionalism to governance.”
The programme ended with Awards given to some individuals and corporate organisations in recognition of their contributions to best practices, due diligence, business ethics and corporate governance advocacy.
Earlier, the Conference Convener and the Managing Director/Lead Strategist of TenticP Communications Nigeria Limited, Nahimah Ajakanle-Nurudeen, in her welcome address noted that the Nigeria Corporate Services Conference is projected to be an annual event aimed at driving best practices and innovations in the delivery of quality corporate services by businesses, organisations, entrepreneurs, and government agencies in Nigeria. It’s a platform designed to enhance business and economic growth, through promotion of best practices and due diligence for sustainable development in Nigeria.
She said that the Conference theme: “Building a sustainable economic growth through quality corporate services delivery” was picked because of its relevance to the country’s contemporary economic development at a time when observing global best practices, due diligence, business ethics and corporate governance are being amplified by stakeholders in both public and private sectors.
Non-observance of best practices, due diligence, business ethics and corporate governance she said, are some of the challenges confronting the Nigerian economy where business people, corporate organisations and individuals cut corners by shunning ethics for reasons best known to them.
It is believed that a lot needs to be done in emphasizing best practices, due diligence, business ethics and corporate governance because when a nation gets it right by doing the right thing, the country can adopt and run with the philosophy of best practices, as this would significantly improve the healthcare, education, governance, food security, social harmony, etc.
She observed that today, not many Nigerian consumers are aware that SERVICOM, an agency that gives them the right to demand good services as contained in MDAs Service Charter, exists, even as those who are aware, hardly make use of it.
She urged the Federal Government to ensure strict compliance
to SERVICOM policy by all ministries, departments and agencies in Nigeria. This
is in addition to government encouraging private initiatives such as in the
promotion of best practices, due diligence, business ethics and corporate
governance in the country.
Key players and experts in Nigeria’s oil and gas and power sectors have called for concerted measures and actions that will lead to property utilization of the country’s vast gas reserves.
Key players and experts in Nigeria’s oil and gas and power sectors have called for concerted measures and actions that will lead to property utilization of the country’s vast gas reserves.
They expressed the opinion that Nigeria’s gas reserves are critical asset towards achieving the ongoing energy transition that will be affordable and sustainable.
Speaking at the 4th Oriental News conference in Lagos on Thursday July 24,2025 themed’ , “Integrating Nigeria’s Gas Potentials into Strategic Energy Transition Initiatives,” the Manager, Energy Transition NLNG, Temitope Ogedengbe, advised that Nigeria must avoid adopting a “copy-paste” approach to energy transition, insisting that the country must tailor its strategy to reflect local realities, including the urgent need for economic growth, energy security, and national development.
“Our transition must leverage our unique strengths and resources to grow our economy,” Ogedengbe said. “Energy transition should not be a copy-paste exercise.
“Nigeria must design its own, since we need economic development, energy security, and to address developmental issues.”
Ogedengbe, while highlighting challenges around gas utilisation, lamented that despite Nigeria’s abundant natural gas resources, a large portion is still being flared or reinjected due to the absence of viable commercial arrangements.
“We’re not taking nearly the amount we should be. We are still failing and reinjecting because there is no commercial arrangement to optimise this; for many reasons,” he stated.
He noted that while marginal fields hold potential, they are difficult to produce economically.
“The issues there are marginal fields, which are difficult to produce,” he said, adding that the Nigerian Upstream Petroleum Regulatory Commission’s (NUPRC) Gas Flaring Commercialisation Programme is trying to address this.
According to him, a significant chunk of Nigeria’s gas is still either exported or flared, while domestic utilisation and value addition remain underdeveloped.
“We are not investing enough, and we are not examining the right approaches,” he added.
Speaking on the global LNG market, Ogedengbe noted that although there is still a market for LNG produced by Nigeria, demand patterns are shifting, particularly in Europe, where buyers now favour lower-carbon LNG options.
He said, “There is still a market for LNG produced in Nigeria, but what is happening is that Europe is asking for lower-carbon LNG.
“There’s a need to use operational levers to reduce carbon, attract premium markets, and unlock funding opportunities, including through reduced taxes and levies.”
He further stated the NLNG remains central to Nigeria’s gas future, revealing that the company plans to expand its capacity to 30 million tonnes per annum.
” As part of its energy transition strategy, the company is integrating technologies and processes aimed at reducing emissions and generating carbon credits.
“We’re using offsets to reduce our emissions, both at the national and international levels, to take carbon out of the atmosphere and promote our operations,” he explained.
Ogedengbe emphasized the need for a multi-pronged, well-coordinated approach to decarbonising the country’s gas sector to ensure long-term viability and global competitiveness.
Also, at the same conference, former Power Minister, Prof. Bart Nnaji said that shortage of gas supply and infrastructure deficit has continued to act as disincentive to investment and growth of the power sector.
Nnaji, said in the next two decades power generation in the country will be dominated by gas fired plants.
He attributed Nigeria’s persistent gas shortage to inadequate investment in gas infrastructure and called for more support from both government and the private sector.
Nnaji, who chaired the event, addressed stakeholders from across the oil and gas value chain, including key government officials.
He said the country’s gas sector remains underdeveloped due to insufficient investment in extraction, transmission, and transportation.
“The focus should not rest solely on government-led efforts — the private sector must also play a vital role,” the former minister said.
“What we need is for the government to act as a true enabler, offering the necessary support for infrastructure and gas harvesting. It’s baffling that with over 210 trillion cubic feet of gas, we still face local shortages.
“We’re unable to produce sufficient quantities to support operations across the country. Though operations improved this year, they weren’t previously at full capacity. A seventh train is underway, but we need more gas.”
He said Nigeria’s history of mining and exporting coal before abandoning it reflects a wider pattern of resource neglect.
Nnaji said gas-fired plants are critical to Nigeria’s power generation, emphasising the need for a reliable supply to ensure thermal plants operate effectively.
He noted that Geometric Power Ltd, which he chairs, is among the companies generating electricity through thermal sources.
“For effective supply from thermal plants, an adequate and reliable gas supply is vital. While we have hydro power, gas-fired plants remain dominant and will likely stay that way for the next ten to twenty years,” he said.
Nnaji acknowledged the role of renewable energy in rural electrification but maintained that Nigeria’s baseload power must continue to come from gas or hydro sources.
He noted that hydro power, however, comes with limitations that require regional cooperation.
In her submission, Engr. Chichi Emenike, Acting Managing Director and Gas Asset Manager of Neconde Energy Limited, sounded alarm over the consequences of some policies of Government that has undermined the ongoing energy transition.
According to her, unpaid gas supplies, dollarised operations, and policy inconsistencies are discouraging investment in the sector.
Emenike, said Neconde, for instance, has gas that has been produced and supplied to the electricity generation companies (GenCos) and that has not been paid for almost two years now.”
“This is a serious conundrum, whereas we have sourced funds from somewhere to produce these gas molecules from our facilities. How am I going to pay back?”
Emenike further explained that Nigeria’s upstream gas production is highly dollarised, making it costlier than crude oil development and difficult to sustain without a commercially viable framework.
“Don’t forget that the gas production industry is highly dollarised, including the requisite inputs. There is no part of the operation, including the technology, that is produced locally. The bulk of it has to be imported in US$.
“The O&M, well drilling, and accessories to drill a gas well are all dollarised. So, it costs more than what it costs to drill a crude oil well. The handling of a gas well is highly sophisticated, unlike that of crude oil.”
Speaking on systemic issues within the gas-to-power value chain, Engr. Emenike said, “Over 500 million standard cubic feet (scf) of gas are being transported with the NGIC pipeline.
“If you multiply this figure by one dollar, you will understand the cost. Whereas so much money went into drilling some of these wells, it costs $35,000 plus or minus, and that is outside other assumptions of fees.”
Commenting on the financing and investment environment, Emenike called for a pragmatic national energy plan that begins with achievable goals, rather than lofty ambitions.
“Let us start with what is doable; I mean the low-hanging fruit. Let us stop with big numbers. We should tidy up small fields that are struggling to juggle both CAPEX and OPEX.
“We need to sit down once as a nation to be selfish enough to determine what is needed to take care of Nigeria’s economy alone in the Gulf of Guinea.”
She called for urgent clarity on Nigeria’s position in the energy transition and a realistic approach to funding.
“Where do we sit as Nigerians today on this energy transition plan? Where is the money to run the transition?
“Presently in Nigeria, it is difficult for a gas investor to determine end-to-end where the funds would be coming from. We need a strategy; we need to be serious. Or else, gas investors would rather take what they should have invested in the Nigerian economy to Mozambique or elsewhere.”
Emenike further warned about the economic risks associated with policy instability.
“Gas economics is such that it must be end-to-end. Even before you draw down the first financing, you have tied that investment to a commercial arrangement.
“When you have a business, as much as you think you know, in the case of Nigeria, once you put your leg out in this economy, you will see so many things flood in unexpectedly. Your IRR (rate of return) goes down the drain due to policy flip-flops and multiplicities of levies and fees.”
She insisted that the sector needs regulatory reforms and an end to what she described as rent-seeking behaviour by government agencies.
“We have to deal with the rent-seeking attitude of our regulators to enable investors repatriate their investment financing.
“They should stop flogging investors with all forms of regulations and later charge them with potential incidents of non-conformity, which translates to fines, even for not operating, after they have created the crisis.”
Calling for collaborative efforts, she advocated infrastructure sharing and coordination within the value chain.
“We need to leverage infrastructure to unlock the stranded assets across the country. We need to look at how to put together our war chest to achieve a lot for the industry. We need to set the rules of the game.”
She emphasised the importance of investor confidence and a market-driven approach.
“Every investor wants to see a clear line of sight. Market forces should be allowed to play out. The government should not create a monopolistic environment that stifles investment. They should allow it to have that flexibility.”
“None of these government officials understand how investors raise capital to finance their projects and the terms of it. Government has no business in business. They should stop the rent-seeking attitude and stop looking for short-term benefits. Quick fixes will not work.”
She has therefore challenged the FG to focus inwardly and begin with achievable solutions.
According to her, “There is much more to be gained if we have a very selfish Nigerian plan that focuses on Nigerian interests alone. This can service the entire Gulf of Guinea if we are serious. Let us start with the small gas fields.
She further urged the FG to stop putting benchmarks on gas for power, adding that the market forces should be allowed to dictate the price.
Engr. Emenike charged the Nigerian government to allow flexibility in the market and encourage alliances within the value chain operators.
Finance
NGX Boss, Umaru Kwairanga, to Chair Business Journal Fintech Roundtable 2025
By Our Correspondent
Dr. Umaru Kwairanga, Group Chairman, Nigerian Exchange Group (NGX) will Chair the 2nd Business Journal Fintech & Financial Inclusion Roundtable 2025 scheduled for Friday, August 29, 2025 at Oriental Hotel, Lekki, Lagos. Time is 10-am prompt.
The theme of the Roundtable is: Fintech & Financial Inclusion: The Opportunities & Challenges for Nigeria.
In a statement, Prince Cookey, Publisher/Editor-in-Chief of Business Journal Media Group said the choice of Umaru Kwairanga to chair the event is a reflection of his immense and chequered journey in the Nigerian economic system over the years.
“Dr. Umaru Kwairanga is a noted player in the Nigerian economy and financial services sector. Over the years, he has carved a positive niche in driving the narrative in national policy formulation, implementation and review. He remains a worthy point of reference and role model to current and future players in the Nigerian economy.”
Alhaji (Dr.) Umaru Kwairanga, Sarkin Fulani Gombe and Group Chairman, Nigerian Exchange Group (NGX), is a notable player in the Nigerian corporate world, a thorough-bred professional and a prominent community leader in Gombe State and the North East region.
He has served at the highest levels of the banking, pension, investment, manufacturing and commercial sectors of Nigeria’s economy. He is the current Chairman of the Nigerian Exchange Group Plc, Nigeria’ oldest stock exchange and also Chairman of Tangerine General Insurance Limited.
The NGX Chairman is also a Director on the Boards of First Bank Senegal Limited, Tangerine Apt Pensions Limited and the Group Managing Director of Finmal Finance Services Limited.
He is a past Chairman of Ashaka Cement plc and previously served on the Boards of Jaiz Bank Plc, Central Securities Clearing System Plc, Lafarge Africa Plc and First Bank Mortgages Limited to mention a few.
Professionally, Alhaji Kwairanga is a Fellow of the Chartered Institute of Stockbrokers, Chartered Institute of Directors of Nigeria, the Certified Pension Institute of Nigeria and the Abuja Commodities and Securities Exchange.
He is also a Council Member of the Chartered Institute of Stockbrokers; the Chartered Institute of Directors and he is the current President of the Certified Pensions Institute of Nigeria.
Kwairanga is a holder of the prominent traditional title of Sarkin Fulani Gombe and has led several initiatives for peace and development in Gombe State and the North East region in general.
He has also been involved in policy and strategy formulation in the public sector as a Member of the Vision 2020 Committee, the Presidential Advisory Committee on the Nigerian Industrial Revolution Plan and several committees of the Securities and Exchange Commission (SEC).
Transport
Enugu Air, CNG Buses, Transport Terminals Take off in May
… Govt set to develop tourist sites, reports SANDRA ANI
… Work starts on Nnamdi Azikiwe Stadium, Awgu Games Village in earnest
The Enugu Air, CNG Mass Transit Programme, and the ultramodern transport terminals all built from scratch by the Governor Peter Administration are to be launched for operation before the second anniversary of the government.
The government has also approved the development of the state’s tourism industry, while total transformation of the Nnamdi Azikiwe Stadium and Awgu Games Village will start in June to get them ready for the National Sports Festival to be hosted by the state in 2026.
These were made known by the Commissioner for Transportation, Dr. Obi Ozor; Commissioner for Culture and Tourism, Dame Ugochi Madueke; Commissioner for Works and Infrastructure, Engr. Gerald Otiji; and Commissioner for Youth and Sports Development, Barr. Lloyd Ekweremadu after the State Executive Council meeting at the Government House, Enugu, at the weekend.
Briefing Government House Correspondents, Ozor said, “We are starting off with the initial three aircraft and two of the aircraft are already on ground. The third one will be on ground by the end of this month. We are hoping to start the commercial operations before the second year anniversary of this administration.
“You have also seen buses for the mass transit programme across the state. 50 of them are already parked at Okpara Square, and an additional 50 will be joining that fleet in the next few weeks. The 100 of them will be going into commercial operations before the end of this month, which is the second year anniversary.
“Also, the bus terminals, two at Holy Ghost, one each at Gariki, Abakpa and Nsukka, will also be commissioned and go into commercial operations before the 29th of May, this year.”
He added that the government planned to bring in the electric and CNG automotive manufacturing plant into Enugu as well as launch in the next 150 days the Enugu Smart Transport Programme, which would see to the injection of over 2,000 electric vehicles.
Also briefing newsmen, Dame Madueke said funds would be invested in the tourism industry in phases.
“We are going to have it in phases. For the first phase, we are having Awhum Waterfall, Nsude Pyramid where we are going to have the first canopy walkway in the South East. It measures about 600 metres, which will actually be the longest in Nigeria.
“We also have Ngwo Pine Forest where we are having the first zipline in Nigeria. The zipline will measure about 300 metres. In the same Ngwo, we will have a big rotunda and a smaller rotunda. We have the Cross of Hope to be located at Okpatu. The Cross of Hope will be sitting 580 metres above sea level and the cross itself will measure about 50 metres, making it a total of about 630 metres above sea level. The cross will have about 15 floors with a lift.
“At Awhum Waterfalls, we are going to have another canopy walkway and a boardwalk to preserve the ecosystem.
“We equally have the Akwuke/Atakkwu Waterpark and Ovu Lake Golf and Resort at Akpawfu,” she stated.
She explained that all the tourist sites would have experience centres, food courts and renewable energy, adding that tour buses would soon arrive to ensure ease of movement of tourists.
Ahead of the 23rd edition of the National Sports Festival, Enugu 2026, Barr. Ekweremadu said the State Executive Council had equally directed the commencement of work both at the Nnamdi Azikiwe Stadium and Awgu Games Village not later than June.
“We also briefed the council on the progress made in establishing a Lab for Animation for young people in Enugu State, which His Excellency will be commissioning soon. The lab is ready.
“We are similarly working towards empowering over 2,100 young people across the state, who were trained around December last year. This empowerment will be coming up on the 12th of August, being the International Youth Day’” Ekweremadu concluded.
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