GRBusiness
Experts at IIM Africa Information literacy week harp on proper data management
BY: Justice Godfry
Information and data management experts have called on government at all levels to initiate policies and measures to ensure proper management of information and data in the country.
The experts gave the advice at an event organised by the Institute of Information Management (IIM Africa) to mark the Information Management and Literacy Week 2019 in Lagos.
The theme of the event was: “A reformed and renewed society through information Literacy”.
The Information Management and Literacy Week was convened to provide several opportunities in finding out about a wide range of services that information management offers. The 2019 edition highlighted and identified various information gaps, information management needs, and also proferred required framework for effective data/information governance in regulatory agencies across the Country.
The literacy week also set the parameters for data/information management, usage, creating processes for resolving data/information issues aimed at enabling regulatory bodies and other stakeholders make decisions based on high-quality data and well-managed information assets.
Several speakers and activities lined up for the week-long programe also pin-pointed the vital role which information management services play for research and education.
Speaking at the event, the President, Institute of Information Management (IIM), Africa, Dr Oyedokun Oyewole, said that government had a role to play in ensuring the existence of enabling laws, and providing adequate enlightenment to citizens on the need for proper data and information management.
Oyewole said that government could educate citizens by organising workshops, seminars and radio shows in form of jingles that would enlighten citizens on dangers involved when data and information are not properly managed.
”In other climes like America, dissemation of information by journalist is handled ethically and responsibly considering the sensitivity of such information to national security and its importance. Simply because there are known and established principles, standards, procedures, systems and policies in place to effectively handle such. Such principles, guidelines and policies should also be encouraged and promoted in the African society for balanced reporting by journalists,” Dr. Oyewole said.
He urged government regulatory agencies and private organisations to implement/imbibe policies, laws, systems and best practices that would enhance proper management of data and information. Emphasising on Information governance (IG) being the overall management of the availability, usability, integrity and security of information used in an organisation. And the need for regulatory authorities in Nigeria to ensure sound information governance program within their individual agencies with good governing body, charged with defining the set of procedures and plans to execute those procedures. As Information Governance is required to ensure that organization’s information assets are formally, properly, proactively and efficiently managed throughout the enterprise to secure its trust & accountability, for the ultimate improvement in productivity and efficiency of an organization in meeting regulatory, legal, risk and operational requirements.
The president also commended the National Information Technology Development Agency (NITDA) for recent introduction of data privacy regulations to protect Nigerians and also sensitise them on the need to protect their personal data and information.
In a presentation titled, ‘Best Practices and the Role of the Press in Disseminating Sensitive Information to the Public’,John Montana, a renowned Information Management Expert, said that press occupy a conspicuous position to influence proper information dissemination.
“Our liberty depends on the freedom of the press, and cannot be limited without being lost”, he quoted former US President Thomas Jefferson.
He further quoted Hugo Black who said, “The Government’s power to censor the press was abolished so that the press would remain forever free to censure the Government. The press was protected so that it could bare the secrets of the government and inform the people. Only a free and unrestrained press can effectively expose the deceptions in government”.
Montana added that the role of the press is to keep the government in power in check, but must be done in accurate and objective manner.
He further cautioned against ‘careless’ reportage of sensitive information such as personal information – financial data, health data, etc; embarrassing information about a crime victim – for example rape; information that may be valuable to criminals, terrorists and other bad actors.
On his part, the Executive Director, Numeric Technologies, Mr Alexander Anago, said that there was need for the government to put in place information protection life cycle strategy to effectively protect, detect, respond and monitor hackers.
“The government needs to provide national gateway for information processing transmission to improve intelligence.
“The government should also implement cross border information security policies, cyber law and information processing policies for proper management of data.
“To effectively manage the data of citizens and the country as a whole the government needs to find a lasting solution to Advanced Persistent Threats.
“Advanced Persistent Threats (APT) is a network attack in which unauthorised persons gain access to a network and stay there undetected for a long period of time.
” The intention of an APT attack is to steal data; so, the government needs to adopt sophisticated techniques for early detection of such attacks before it happens,”Anago said.
He said that besides the government, the citizens also needed to stop putting all their personal information, which includes signatures, pictures of their house, cars, children and other private data on social media platform.
Anago also advised people to desist from using public WiFi as it was the easiest way for hackers to gain access to their personal details.
Dr Isa Pantami, the Director-General of NITDA, who was represented by Mr Seyi Ogunseye, a consultant in the Strategic Operations Department, said that the Agency had been creating awareness on the need for proper management of information and data.
He said that Section 6 of NITDA Act 2007 mandates the agency to create a framework for planning, research, development, monitoring, evaluation and regulation of information technology practices and systems in Nigeria.
The Information Management Literacy Week also featured important programmes like Data and Governance Forum/Exhibition; Information Management Session for schools; Novelty Football Match; Founder’s Day/RIMA Awards and official presentation of International University of Information Management (IUIM), United States.
Improved efforts at collaboration among financial service providers, telecommunication operators, and tech Startups, with conscious effort geared at consumer awareness, have been proffered as key remedies to the challenge of financial inclusion in the country.
This is the viewpoint of stakeholders that gathered for the second edition of Payment Forum Nigeria (PAFON 2.0) held recently in Lagos.
Delivering a keynote address on the theme, “Bridging the Customer Experience Gap for Financial Inclusion Using AI”, Ebehijie Momoh (Mrs.), the managing director and chief executive officer of AfriGoPay Financial Services Limited, said that with 64% of Nigerian adults being financial included the country has made immense progress in that regards.
She said that between 2012 till date, the country has recorded robust regulatory reforms, especially the launch of the Bank Verification Number (BVN) in 2014 making it easier to identify and track customers across different banks.
“This initiative enhanced the credibility of the financial sector and increased confidence in formal banking systems.
The growth in adoption of smartphones has also helped the financial sector to leapfrog financial inclusion. Nigeria has 142.16 mobile internet subscriptions with an average consumption of ~7.04GB / month as of January 2025. If you juxtapose it to the 15.9% decline in shipments of feature phones to 18.8 million units in Africa as at Q1 2024, you will understand that the uptake in smartphones has helped us a great deal.
Mrs. Momoh who spoke through Mr. Munachi Duru, the head of Innovation and Strategic Partnership at AfriGoPay, said the adoption of artificial intelligence banking gave birth to solutions like smile identity, a leading KYC verification provider launches facial recognition capabilities in Nigeria as neobanks and commercial banks are deploying AI-based KYC verification tools, enabling cheaper and efficient customer acquisition and servicing.
In her goodwill message, Mrs. Uche Uzoebo, MD/CEO, Shared Agent Network Expansion Facilities Limited (SANEF) Limited said that with progress made in accelerating financial inclusion to unbanked and underbanked communities in Nigeria, SANEF has leveraged Artificial Intelligence (AI) as the next step to advancement in financial services in the country.
She noted that as technology evolves rapidly within the financial ecosystem, Financial Inclusion must continue to be at the center of the nation’s progress.
According to her, agent banking has been a game-changer in expanding financial inclusion across Nigeria. “By deploying agents in underserved areas, we have brought financial services and banking products such as account opening, cash in, cash out, bill payment, transfers and other services closer to the unbanked and underserved.”
Speaking during a panel session, Mr. Ibirogba Oluwagunwa, chairman, Lagos State Chapter of the Association of Mobile Money & Bank Agents in Nigeria (AMMBAN), spoke of lack of collaboration and slow institutional drive towards AI as key barriers hindering digital inclusion.
He harped on the need for information sharing among fintech operators, and improved free flow of information to consumers. “The human barrier angle needs to be addressed. Fintechs need to be pushed to move forward, AI cannot operate itself.”
In his contribution, Mr. Chika Nwosu, managing director of PalmPay, reiterated the need to reach the consumers with simple format communication and education style.
He said operators should create awareness and design consumer-centric approach in developing any products. This will not only draw the consumers towards the product, but also generate trust and ease the use of such products.
Focusing on the use of AI to ensure reach, inclusion and security, Azure Application and AI Specialist at Microsoft UK, Olusoji Solomon Adeyemo, spoke on the need for AI and Blockchain in the bid to extend services to rural communities and the unbanked.
According to him, “AI, Blockchain and CBDs are shaping the future of payment, and there is a serious need for education. We need to align with global trends in new tech adoption.”
While noting that AI can ensure reach, Adeyomo said blockchain will also create digital identity that is exclusive and will promote digital financial inclusion.
In her position, Oluwabunmi Ogunyemi, the customer support lead at Moniepoint MFB, proffered physical and digital meet with customers, even in rural areas, as a viable means of inclusivity.
Also speaking, Olusegun Afolabi, the co-founder of Face Technologies UK Ltd., called for improved collaborations among stakeholders in the financial sector.
According to him, the fintech companies must also embrace effective identification solutions, focusing on biometrics and card technologies to ensure topnotch security for users.
Earlier in his opening remarks, Mr. Peter Oluka, co-Convener of the Forum, noted that the financial inclusion journey in the country has come to a crucial juncture where over 30 million adults are still financially excluded, many of whom reside in rural areas or belong to vulnerable demographics.
He noted that despite 12% growth in access to formal financial services between 2020 and 2023, as recorded by the EFInA Access to Financial Services Survey 2023, challenges still exist that hinders the unlocking of the potentials of digital payments to drive inclusive growth in Nigeria.
He further posited: “As digital infrastructure grows and fintech innovation accelerates, we must channel these advancements toward building a more inclusive, secure, and trusted financial ecosystem. This is not just about transactions — it’s about empowerment, opportunity, and economic participation for all.
Nodding in agreement, Mr. Chike Onwuegbuchi, co-Convener, PAFON, reiterated the need for all stakeholders in the financial payment industry, including regulators, to participate in forums as PAFON, to map out, growth strategies with consumers and other strata of the ecosystem.
He promised to invite security stakeholders, such as the EFCC and others in subsequent editions of the event. This will help give insight into security concerns in deployment of products and services in rural and unbanked communities.
Payments Forum Nigeria (PAFON) is a platform dedicated to shaping the future of digital payments and financial services in our country.
Energy
AVEVA is providing data management support for renewable natural gas projects
Reporter: Godwin Ezeh
Key Highlights
● AVEVA’s industrial information infrastructure has been selected by Archaea Energy to provide key data management support
● AVEVA’s industrial software to optimize performance across Archaea’s RNG plants
AVEVA, a global leader in industrial software driving digital transformation and sustainability, has been selected by Archaea Energy, the largest renewable natural gas (RNG) producer in the US, to build a comprehensive operations data management infrastructure.
Using AVEVA’s software, Archaea Energy can collect, enrich and visualize its real-time operations data, enabling performance analysis across its growing network of plants.
Using AVEVA PI Data Infrastructure, a hybrid solution with cloud data services, the plants will be able to share data to highlight operational opportunities and optimize efficiency.
Caspar Herzberg, CEO, AVEVA, stated,
“Through this collaboration and the use of AVEVA PI Data Infrastructure, Archaea’s growing network of plants will have streamlined operations with accurate performance analysis throughout the expansion. AVEVA’s CONNECT software platform leverages industrial intelligence from a central location, making it easier to deploy additional digital solutions in the future.”
“As the largest RNG producer in the United States, we are dedicated to delivering reliable, clean energy,” said Starlee Sykes, chief executive officer of Archaea Energy. “This relationship will allow us to optimize operations and offer detailed performance analysis as we continue to expand across the country.”
Micro, Small and Medium-sized Enterprises(SMBs) are the backbone of most economies accounting for 90% of businesses, over 70% of employment, and 50% of global GDP, according to the United Nations. They drive growth, innovation, and job creation worldwide.
In Nigeria, they play a crucial role in stimulating local economies and contributing to the country’s GDP.
Recognising their impact, WhatsApp is committed to empowering SMBs with the tools to succeed through the WhatsApp Business App, by reaching their customers where they already are.
WhatsApp continues to be the best way for people and businesses to get business done in Nigeria. With its efficient features, the WhatsApp Business App has become an indispensable tool for small businesses, helping them streamline communication, enhance customer engagement and drive sales. And we know customers love communicating with businesses over WhatsApp too, as nearly 80% of people globally message with a business at least once a week.
Whether you’re just starting out or looking to optimise your business operations, here are five essential WhatsApp Business features that can elevate your efficiency and customer interactions.
1. Catalog – Showcase Your Products and Services
Gone are the days of sending multiple images and descriptions individually to customers. With the Catalog feature, you can create a digital storefront where customers can browse your offerings within WhatsApp. This is just like a mini-website which makes it easier to showcase your products, prices and descriptions in an organised way.
How to Use It: Go to Business Tools > Catalog. Add product images, videos, names, descriptions and pricing.
2. Quick Replies – Save Time on Repetitive Questions
Answering the same customer questions repeatedly? Quick Replies let you create preset responses for frequently asked questions, saving you time and ensuring fast customer service.
How to Use It:Go to Settings > Business Tools > Quick Replies. Create and save responses such as a greeting message or order confirmation. Use the shortcut “/” to insert a quick reply in any chat
3. Labels – Stay Organised and Track Conversations
Managing multiple customer interactions can be overwhelming, but the Labels feature helps by categorising chats in different ways, such as order status or customer type. You can create labels with different colors or names and add the conversations to an entire chat. This keeps your inbox organised and ensures no customer is left waiting.
How to Use It: Open a chat, tap on the three-dot menu > Label Chat. Assign relevant labels like New Customer, Order Placed, Pending Payment.
4. Away Messages – Engage Customers Even When You’re Away
Never miss a customer inquiry again. Away Messages allow you to set up a greeting or away message, ensuring customers receive timely responses even outside business hours.
How to Use It: Go to Business Tools > Away Message / Greeting Message. Set up a custom message and schedule when it should be sent.
5. Meta Verified – For Enhanced Protection and Account Support
A paid subscription that helps your business build credibility with new audiences, Meta Verified can help drive more engagement and grow your brand. With Meta Verified, you’ll receive enhanced account support, can use WhatsApp across multiple devices and easily create a professional WhatsApp web page that’s tailored to you.
How to Use It: Go to Settings or Business Tools > tap Meta Verified.
WhatsApp Business is packed with features designed to help small businesses grow, stay organised, and engage with customers effortlessly. By leveraging these features, you can enhance your customer experience, increase efficiency and ultimately drive more sales. Start your own journey with the WhatsApp Business app here.
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