GRTech
Five Ways Digitization Can Add Value to Your Company


By Adeniyi Ogunfowoke
In a world that is increasingly connected by and dependent upon technology, digitization is an important way for organizations to remain modern and relevant.
Taking advantage of the global digital transformation allows companies in both the business-to-business (B2B) and business-to-consumer (B2C) spheres to enhance their performance across key operational areas and create new value for their customers.
Refocus attention on customer
The digital age has granted consumers a vast new world of products and services, as well as a host of new tools they can use to research an item before making a purchase.
Online review aggregators, consumer forums, and even rating systems on retail websites have empowered consumers to make their voices heard.
For the past 6 years, Jumia has served her customers. The eCommerce site started as a site where you can conveniently shop. But today, you can book your hotel and flight, search for services and order food. This is because it is out to win the love of her customers which is what it has been doing all through these years.
Provide avenues to for customer engagement
Just as technological developments have made it easier for consumers to share their preferences and experiences, digitization enables businesses to connect with customers in a more meaningful way. One major way is via social media (Facebook, Twitter & Instagram). On all these major platforms, you will find Jumia handles interacting and engaging customers not only helping them address enquiries and complaints but also gathering and aggregating constructive feedback.
Expand company identity
Building a professional, modern-looking website is an integral part of building an effective online presence, and this website is often a cornerstone of digitization. Creating a website and other elements of your company’s digital identity can also strengthen and evolve your business’ identity. As you consider how to present your brand to a vast online audience, you’ll likely take into consideration your company values and goals. And with the added transparency of the digital age, you can expect customers to hold you to these ideals.
Offer convenience for consumers
To add value to your business, you have to make your services convenient for your customers. Your website and the mobile app must be easy to navigate. For Jumia, it is very easy to order or book whatever service you want. You can simply search for whatever you want and from the available results, select the one that interests you.
Provide enhanced data management
In addition to streamlining countless business and industrial processes, digitization also enhances business’ ability to collect data about their operations and analyze it to improve their business processes. Data from enterprise resource planning tools, customer relationship management tools, and even social media and e-commerce platforms can combine to offer new insights into the strengths and weaknesses of your newly digitized company.
GRTech
The Economics of Product Decisions: Applying Behavioural Economics and Game Theory in PM


Product managers often need to make a clear-cut decision: what should we build next? But the decisions which hold real importance go beyond adding features.
It’s about getting what makes people tick.
It goes way beyond what you would expect, getting into how people behave and using game theory.
These areas give insight into how users decide and how a product’s design can improve growth and keep people interested.
This is what Amarachi Nnochiri excels at. She is a senior product manager that knows how to use economics and psychology in her job.
She goes beyond simply managing product tasks; she develops whole product systems based on how users think, feel, and use a service. Her background shows how understanding human psychology and behaviour can give you a significant advantage in the competition.
One idea Amarachi uses is “loss aversion.” In this scenario, people feel worse about losing something than they feel good about gaining something of equal value.
She uses this when designing her products, mostly when it comes to pricing and getting people to try new strategies. For example, instead of giving a free trial, she might use a freemium setup where users get some stuff for free but could lose it if they don’t buy an upgrade. This pushes them to pay.
She might also use progress bars or streak counters, since losing progress gets people to keep using the product.
Amarachi also uses ideas from “game theory” to get how users act and change their behavior. She realizes that users are doing more than operating a product, but are playing a game with other users or with the product itself. She designs things that use ideas like “Nash equilibrium,” where nobody can do better by changing what they’re doing. For a social product, this could mean creating a system where doing something good for yourself (like inviting friends) also helps everyone else. This makes the whole thing stable and positive.
Her know-how in game theory also applies to making strong “network effects.” This means making stuff that gets better as more people use it.
A good example is a social network where each new user makes the product more helpful for everyone else. Amarachi endeavours to make things go viral on purpose, not just by luck.
She might use “commitment devices,” which are things that make a user stick with a behaviour by making them depend on it socially or functionally. For example, inviting team members to a tool makes the user stick with the platform and makes the product’s network stronger.
This way of thinking is better than just following the usual steps. By using these economic and psychological tricks, Amarachi develops competitive advantages which are difficult to replicate.
She knows that a company’s best thing is not just a simple interface, but a product that’s designed to sync with how people behave.
Her product choices aren’t just about the needs of users, but equally focus on motivating them to like the product, use it, and stick with it.
In her work, choosing a subscription price isn’t just a business thing; it’s about behaviour. Designing a social feed isn’t just about the content; it’s about balancing what people want and watching how they interact. Amarachi knows extensively about the economics of product decisions. This makes her products innovative and appealing to human behaviour, which leads to more use, keeps people around, and helps the product grow. She’s a leader in product management, where identifying customer desires is backed by understanding human motivation.


Technology Company, Globacom, has announced significant reductions in its International Direct Dialing (IDD) rates, making international calls more affordable for its existing and new customers across Nigeria.
Effective August 10, the new rates began applying to over 15 popular international destinations, including United States which will has moved to ₦30 per minute, down from ₦35, United Kingdom is now N350 from ₦400, while India also moved down to ₦40 from N45.
The rates for China, Saudi Arabia and Cameroon however recorded major reduction moving to N75, N300 and ₦700 respectively.
The reduction was also extended to African countries including Benin Republic which goes for ₦650 per minute, Niger Republic ₦750, Ghana ₦500, and Togo ₦650. United Arab Emirates also moved from ₦450 to ₦325, Germany to ₦550, Côte d’Ivoire ₦700, Libya ₦700, while calls to Malawi is now N1,100 from ₦1,200.
Glo aims to provide more value for its customers through these revised rates, encouraging them to make Glo their preferred network for international calls. New IDD bundles will also be introduced, offering frequent international callers even more attractive deals.
Globacom, which remained optimistic that frequent international callers will benefit immensely from the reductions in IDD bundles, enjoined customers to take advantage of the new rates to stay connected with friends and business associates across the globe.
GRTech
Oil subsidy removal freed up resources for infrastructure – Enugu Governor
By Orji Israel, South East Correspondent


The Executive Governor of Enugu State, Peter Mbah, has attributed the financing of numerous infrastructure projects embarked by the state government to the oil subsidy removal policy of the President Bola Ahmed Tinubu administration.
He made this declaration at the Govermment House, Enugu, during a courtesy visit by a delegation of federal government led by Minister of Information and National Orientation, Mohammed Idris, as part of activities lined up for the 2-day Citizens’ Engagement Series in the South East geo-political zone.
“For us in Enugu, we are able to accomplish all we promised our people during the campaign, thanks to the bold decision taken by President Bola Tinubu, which has freed up resources needed to execute humongous capital projects,” said Governor, while listing ongoing projects in the state, which include the construction of 7,000 classrooms, 3,300 hospital beds and 2,000-hectare of 260 farm estates across the 260 wards of the state.
Governor Mbah also pledged more support for the policies of the federal government, saying they are in the best interest of the people of the state.
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