GRBusiness
Galaxy Backbone organizes maiden Customer Appreciation Week
Galaxy Backbone (GBB) has just concluded its first annual Customer Appreciation Week, according to a report by TechEconomy.ng.
The Company organized series of events to thank their Customers for the continued patronage of Galaxy’s services over the years.
According to the Managing Director/CEO, Mr. Yusuf Kazaure, “Galaxy Backbone is using this week to celebrate our customers who have partnered with us through the years in good times and tough times. We thank them for their partnership, support and encouragement”.
He noted this at a Customer Forum held with some of Galaxy Backbone’s Public Sector organisations during the Customer Appreciation Week.
Galaxy Backbone has continued to deliver Information Technology Services for the past 12 years of its existence and as the shared services and digital infrastructure company of choice to Public sector agencies, this week serves as an opportunity to show gratitude, receive feedback and suggestions from customers on best ways to improve the services being provided.
Providing ICT services is at the centre of who Galaxy Backbone is and all it does in ensuring that its growing customer base in both public and private sectors experience service excellence and support at all times.
A major highlight of the Customer Forum was having Customers share their experiences using services from Galaxy Backbone. While customers were very impressed with the level of growth, progress and achievement GBB has recorded in the last few years, the team at GBB were encouraged to not rest on their laurels.
Some customers praised GBB’s attention to detail and the level of technical knowledge and desire to resolve issues being shown by the company’s Contact Centre, team, especially in comparison to what is usually obtained from other Contact centres of other service providers.
The Galaxy Backbone Tier III Datacentre, which is the only Tier III Datacentre in the country with a Disaster Recovery/Back-Up Datacentre in country, was also recognized and praised by some customers who referred to the Datacentre as ‘World Class’.
In attendance at this forum to celebrate GBB’s customers was the Director E-Government, in the Ministry of Communications, Mr. Tope Fashedemi.
He shared his experience with Galaxy Backbone prior to his current role and as a member of the Board of GBB.
He further encouraged customers to keep up the engagement with Galaxy Backbone so that the goal of creating a digital nation is achieved.
At this Customer Forum, Exceptional Performers from GBB’s Focal Point training were also celebrated and recognized.
Galaxy Backbone conducts ICT trainings for staff in ICT departments of most of these organisations.
The goal is to ensure that ICT Personnels can conduct first line support at their respective organisations.
As a Service and Customer-centric organisation, Galaxy Backbone ensures that annually the company is recertified as an Information Security Management System (ISMS) and Service Management Systems (SMS) organisation by the International Standards Organisation (ISO). It is along these lines that GBB ensures that service excellence is met at all times.
GBB is committed to meeting, exceeding customer expectations and continuous improvement of its services.
This was re-iterated by Mr. Kazaure as he unveiled the Galaxy Backbone “Customer Charter”; meant to hold itself accountable to the customer and encourage customers to engage GBB for prompt resolution of its complaints.
The GBB charter, Mr. Kazaure explains, “outlines what you can expect from our customer service and how you, as our customer and partner, can help us deliver professional, reliable and consistent customer service”. It further depicts the standards and principles in which GBB will continue to hold itself to in delivering excellent service.
The full details are on the Galaxy Backbone website and will be shared electronically to all GBB’s customers.
All through the week, these principles shall be reiterated externally and internally at the different events lined up to celebrate the Customer.
GBB will continue to encourage partnerships and collaboration amongst its stakeholders as it strives to sustain progress and the development of Information Technology services across the country.
Finance
Banks To Now Charge 0.5% Cybersecurity Levy As Directed By CBN; Netizens React
The Central Bank of Nigeria (CBN) has directed deposit money banks in the country to start charging 0.5% cybersecurity levy on some transactions done by their customers.
The apex bank gave the directive in a circular dated May 6, 2024 and sent to all commercial, merchant, non-interest and payment service banks as well as mobile money operators and payment service providers.
“Following the enactment of the Cybercrime (Prohibition, Prevention, etc) (amendment) Act 2024 and pursuant to the provision of Section 44 (2) (a) of the Act, ‘a levy of 0.5% (0.005) equivalent to a half percent of all electronic transactions value by the business specified in the Second Schedule of the Act’, is to be remitted to the National Cybersecurity Fund (NCF), which shall be administered by the Office of the National Security Adviser (ONSA),” the circular partly read.
The apex bank said that the implementation of the levy would start two weeks from the date of the circular.
“The levy shall be applied at the point of electronic transfer origination, then deducted and remitted by the financial institution. The deducted amount shall be reflected in the customer’s account with the narration, ‘Cybersecurity Levy’. Deductions shall commence within two weeks from the date of this circular for all financial institutions and the monthly remittance of the levies collected in bulk to the NCF account domiciled at the CBN by the fifth business day of every subsequent month,” the circular said
The apex bank added that this new levy will not be applied on transactions such as loan disbursements and repayments, salary payments, intra-account transfers within the same bank or between different banks for the same customer, intra-bank transfers between customers of the same bank.
Also exempted from the levy were inter-branch transfers within a bank, cheque clearing and settlements, Letters of Credits, Banks’ recapitalisation-related funding only bulk funds movement from collection accounts, savings and deposits including transactions involving long-term investments, among others.
This current implementation however is not sitting well with some netizens as they reacted to the new development.
Here were some of their reactions from X.
Finance
EFCC Chairman Tasks Nigerian Youths Against Crimes And Fraudulent Acts
The Chairman of Economic Finance Crime Commission (EFCC), Ola Olukoyede, has stressed the need for Nigerian Youth to see themselves as agents of positive change that have a lot to contribute to the socioeconomic development of the Nation.
Speaking at the 2nd edition of a Leadership Trainings Programme in Abuja, Olukoyede, who was represented by the Head Enlightenment and Re-orientation unit, (EFCC), Aisha Mohammed, said the commission’s dream is to see the youth contribute meaningfully to the society, emphasizing on the need to work together in bringing positive change to society.
The Economic and Financial Crimes Commission Boss declared the readiness of his agency to work with all Stakeholders, including the youth towards changing the narrative and reposition the country to greater exploit.
Also speaking, the representative of the Executive Secretary of Tertiary Education Trust Fund (TETFUND), Sonny Echono, appealed to the youths is to eschew social vices that could deter their full potential in life.
Other speakers at the event, including the Chairperson, Zero Tolerance for Social Immoralities Initiative (ZEITI) Africa, Rasak Jeje called on all stakeholders to join hands in collective pursuit of empowering new generation of leaders to curb the rising tides of social Vice among Nigerian youths.
The Chairperson, Zero Tolerance for Social Immoralities Initiative (ZEITI) Africa, Rasak Jeje made the call while addressing journalists at the 2nd edition of it Leadership Trainings Programme in Abuja on Thursday.
He said the training was aimed to intimate students leaders with knowledge and insights that will help them drive positive change and become exemplary leaders in their respective spheres.
Finance
AISA Has Refunded The Fees Paid By Yahaya Bello To EFCC
The Economic and Financial Crimes Commission (EFCC) says the American International School Abuja (AISA) has refunded the fees paid by the immediate past governor of Kogi state, Yahaya Bello, for his children attending the school.
In response to a letter addressed to the Lagos zonal commander of the EFCC, the school said $845,852 was paid in tuition “since the 7th of September 2021 to date”.
AISA said the sum to be refunded is $760,910 because it had deducted educational services already rendered.
“Please forward to us an official written request, with the authentic banking details of the EFCC, for the refund of the above-mentioned funds as previously indicated as part of your investigation into the alleged money laundering activities by the Bello family.
Since the 7th September 2021 to date, $845,852.84 (Eight Hundred and Forty-Five Thousand, Eight Hundred and Fifty Two US Dollars and eighty four cents) in tuition and other fees has been deposited into our Bank account.
We have calculated the net amount to be transferred and refunded to the State, after deducting the educational services rendered as $760,910.84. (Seven Hundred and Sixty Thousand, Nine Hundred and Ten US Dollars and Eighty Four cents).
No further additional fees are expected in respect of tuition as the students’ fees have now been settled until they graduate from ASIA.”
In a chat with The Cable, the spokesperson of the EFCC, Dele Oyewale, confirmed that the school has refunded the money.
‘’The money has been paid into public account,” Dele Oyewale was quoted as saying
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