GRBusiness
Galaxy Backbone organizes maiden Customer Appreciation Week
Galaxy Backbone (GBB) has just concluded its first annual Customer Appreciation Week, according to a report by TechEconomy.ng.
The Company organized series of events to thank their Customers for the continued patronage of Galaxy’s services over the years.
According to the Managing Director/CEO, Mr. Yusuf Kazaure, “Galaxy Backbone is using this week to celebrate our customers who have partnered with us through the years in good times and tough times. We thank them for their partnership, support and encouragement”.
He noted this at a Customer Forum held with some of Galaxy Backbone’s Public Sector organisations during the Customer Appreciation Week.
Galaxy Backbone has continued to deliver Information Technology Services for the past 12 years of its existence and as the shared services and digital infrastructure company of choice to Public sector agencies, this week serves as an opportunity to show gratitude, receive feedback and suggestions from customers on best ways to improve the services being provided.
Providing ICT services is at the centre of who Galaxy Backbone is and all it does in ensuring that its growing customer base in both public and private sectors experience service excellence and support at all times.
A major highlight of the Customer Forum was having Customers share their experiences using services from Galaxy Backbone. While customers were very impressed with the level of growth, progress and achievement GBB has recorded in the last few years, the team at GBB were encouraged to not rest on their laurels.
Some customers praised GBB’s attention to detail and the level of technical knowledge and desire to resolve issues being shown by the company’s Contact Centre, team, especially in comparison to what is usually obtained from other Contact centres of other service providers.
The Galaxy Backbone Tier III Datacentre, which is the only Tier III Datacentre in the country with a Disaster Recovery/Back-Up Datacentre in country, was also recognized and praised by some customers who referred to the Datacentre as ‘World Class’.
In attendance at this forum to celebrate GBB’s customers was the Director E-Government, in the Ministry of Communications, Mr. Tope Fashedemi.
He shared his experience with Galaxy Backbone prior to his current role and as a member of the Board of GBB.
He further encouraged customers to keep up the engagement with Galaxy Backbone so that the goal of creating a digital nation is achieved.
At this Customer Forum, Exceptional Performers from GBB’s Focal Point training were also celebrated and recognized.
Galaxy Backbone conducts ICT trainings for staff in ICT departments of most of these organisations.
The goal is to ensure that ICT Personnels can conduct first line support at their respective organisations.
As a Service and Customer-centric organisation, Galaxy Backbone ensures that annually the company is recertified as an Information Security Management System (ISMS) and Service Management Systems (SMS) organisation by the International Standards Organisation (ISO). It is along these lines that GBB ensures that service excellence is met at all times.
GBB is committed to meeting, exceeding customer expectations and continuous improvement of its services.
This was re-iterated by Mr. Kazaure as he unveiled the Galaxy Backbone “Customer Charter”; meant to hold itself accountable to the customer and encourage customers to engage GBB for prompt resolution of its complaints.
The GBB charter, Mr. Kazaure explains, “outlines what you can expect from our customer service and how you, as our customer and partner, can help us deliver professional, reliable and consistent customer service”. It further depicts the standards and principles in which GBB will continue to hold itself to in delivering excellent service.
The full details are on the Galaxy Backbone website and will be shared electronically to all GBB’s customers.
All through the week, these principles shall be reiterated externally and internally at the different events lined up to celebrate the Customer.
GBB will continue to encourage partnerships and collaboration amongst its stakeholders as it strives to sustain progress and the development of Information Technology services across the country.
Transport
Travelers to Make Money as Ozi Launches to Redefine $460 billion Global Package Delivery Market
Key Takeaways from Ozi launch:
- With logistics representing a $1.34 billion in Africa, the demand for innovative delivery solutions has never been greater
- Nigerians face numerous hurdles when it comes to moving packages, ranging from delays and high costs to a lack of secure options
Ozi (www.ozionline.com), a pioneer community-driven delivery app, launches today, offering users a new way to send packages and earn extra cash.
By connecting people traveling with those needing package delivery, Ozi turns everyday trips into profitable opportunities, aiming to disrupt the global parcel delivery industry, also known as the Courier, Express, and Parcel (CEP) market, currently valued at around $460 billion.
Imagine this scenario – You’re traveling to Abuja from Lagos and have empty space in your car. With Ozi, that unused capacity can earn you extra cash by delivering a package along the way. Or maybe you’re a small business owner who needs to send a package to another state but balk at the high cost of courier services.
With Ozi, you can find a verified traveler heading in the right direction to handle your delivery, Engr. Christian Chime, Ozi’s co-founder and CEO, said during the startup launch held today at Four Point by Sheraton, Victoria Island, Lagos.
“Why travel empty when you can earn?” asks Engr. Chime said. “Ozi allows travelers to make the most of their journeys while helping others get their packages delivered with ease.”
“This simple yet powerful idea leverages the daily movements of millions of Nigerians to create a logistics network that is fast, affordable, and efficient.
“Ozi’s unique approach leverages the everyday movement of travelers to bridge this gap, creating a system where everyone benefits”.
He said that the choice of Nigeria as the first launch-location for Ozi was due the potential the country holds in the parcel delivery sub-sector.
“Actually, we had the opportunity to launch OZI in other country outside Nigeria but for their believe in the Nigeria dream and its potentials made us to choose the country as the first to witness Ozi’s innovation”, the CEO said. “Travelers can now monetize their journeys by delivering packages along their routes, while senders gain access to an affordable and convenient alternative to traditional courier services”.
Ozi combines convenience, innovation, and community to deliver a win-win solution for Nigerians. From quick intra-city deliveries to long-distance trips, Ozi offers an affordable, efficient solution for all.
Whether you’re a traveler looking to earn on your trips or a sender seeking a reliable delivery option, Ozi offers a solution that works for everyone.
In the words of Azubuike Augustine, the co-founder and Chief Technology Officer of Ozi, “Ozi’s mission goes beyond simplifying package delivery. The app represents a broader effort to create shared value for all stakeholders in the logistics process. By connecting senders and travelers, Ozi creates a win-win scenario where costs are reduced, trust is built, and income opportunities are created”.
“Ozi prioritizes safety and transparency. Every user, whether sender or traveler, undergoes a comprehensive verification process that includes ID checks and phone number authentication. This ensures that all participants in the system are trustworthy and accountable”.
To enhance security further, Azubuike said that Ozi offers real-time tracking for all transactions. Senders can monitor their packages throughout the delivery process, ensuring peace of mind. For high-value items, optional insurance coverage provides an added layer of protection, reinforcing Ozi’s commitment to reliability.
“At Ozi, we understand that trust is critical in logistics,” the CTO added. “That’s why we’ve built a platform where every step is designed to safeguard both the traveler and the sender.”
“Ozi is more than an app; it’s a community where everyone wins,” said Ikenna Ani, co-founder/COO of Ozi.
“From today, travelers across the globe can sign up through www.ozionline.com and start making every trip count”, he said. “We have put measures in place to ensure only genuine and verified travelers or senders use the platform. Security is primary for us”.
He added that the app will be released on Google Play Store and Apple (iOS) on January 1, 2025. Ozi Live on Instagram | Facebook.
Transport
Beer Sectoral Group and FRSC Warn Drivers on the Dangers of Drunk Driving
The Beer Sectoral Group (BSG) of the Manufacturers Association of Nigeria (MAN), in partnership with the Federal Road Safety Corps (FRSC), has reiterated the dangers of drunk driving at the launch of the Annual “Don’t Drink & Drive” Campaign.
The two-day campaign began with a press conference on Tuesday, December 10, at Radisson Hotel Ikeja, and continued with park rallies on Wednesday, December 11.
Both events emphasized the importance of avoiding drunk driving, the consequences of impaired driving, and the critical need for responsible road habits to enhance safety across Nigeria.
Speaking at the press conference, Chairman, BSG and CEO Nigerian Breweries, Hans Essadi, commended FRSC for its dedication to road safety and pledged continued support for initiatives that reduce traffic accidents. He stated: “Each year, countless lives are lost to preventable accidents caused by impaired driving. This campaign is built on three pillars: education, enforcement, and encouraging responsible behavior by all road users.”
Essadi also announced the following day’s park rallies, during which campaign teams visited major motor parks in Lagos—Ojodu, Ojota, and Oshodi. At these locations, they engaged commercial drivers in discussions on the risks of impaired driving, distributed educational materials, and offered voluntary breathalyzer tests.
FRSC Lagos Sector Commander Kehinde G. Hamzat emphasized the importance of defensive driving and passengers’ rights to challenge reckless drivers. He also highlighted FRSC’s new app, which alerts users to speed limits, dangerous roads, and potholes.
The press briefing attracted a diverse group of stakeholders, including executives from BSG, senior FRSC officials, and road safety advocates. Speakers highlighted the campaign’s objectives, shared success stories from previous editions, and renewed their commitment to reducing road accidents caused by impaired driving.
The park rallies saw impactful interactions with drivers and park officials, with many participants pledging to adopt safer driving habits. The campaign reinforced the message of accountability and safety through practical demonstrations and community engagement.
The 2024 “Don’t Drink & Drive” Campaign exemplifies the effectiveness of partnerships in addressing critical societal issues. BSG and FRSC reaffirm their shared commitment to reducing alcohol-related crashes and ensuring safer roads for all Nigerians.
GRBusiness
AXA Mansard supports MSME customers, offers free exhibition stand at fair
As part of continued commitment to support its Small and Medium Enterprises (SMEs) customers, AXA Mansard Insurance Plc has planned to offer some selected Micro Small and Medium Scale Enterprise (MSME) customer’s free exhibition stands at the Made by Nigerians Fair.
The company has been paying particular attention to MSMEs because of their significance to the economy.
Earlier, the company has offered different media exposure opportunities to its MSME customers, giving them the platform to introduce their products and services to a wide range of customers for free.
According to the Head, Marketing, AXA Mansard Insurance Plc, Olusesan Ogunyooye, said this is another gesture by the company to show that MSMEs can benefit for having insurance.
He explained that MSMEs are the backbone of any economy, noting that they drive innovation, create jobs, and contribute significantly to national development.
“Our support for these businesses at the MBN Fair reflects commitment to their growth and sustainability.
“We are passionate about helping them reach their full potential by connecting them with resources and opportunities that foster success”.
“By the very nature of insurance, its benefits are in the future and they are uncertain. That has been a main source of discouragement, particularly to MSMEs. Businesses are geared to making money. So, when thinking about Insurance, an average MSME will rather invest the money in the growth of his business first”.
But the risks that businesses face are also real. There are various types of risks businesses have to contend with today. From burglary, to fire, health of employees, and so on. When these risks manifest, they can significantly impact a business negatively. We understand that to get MSMEs to protect themselves and the millions of jobs they create, we must help them strike a balance between growing their businesses and protecting them”.
So, we have come up with different Initiatives to help them grow their businesses. The opportunity to exhibit their products and services to thousands of visitors to the MBN Fair is another in the series of our initiatives.
“We are convinced that for insurance to grow, we need to help people and businesses see it as a strategic lever to grow their businesses, not a cost that takes away from them. If we get this right, it can’t have a massive impact on our economy because, when MSMEs thrive, the economy will prosper”.
“We have experimented with this model, and we are particularly excited about the responses from our customers. It is a call for us to do more, and we are committed to Nigerian MSMEs”, Ogunyooye explained.
AXA Mansard has been recognised for its various MSME Initiatives. The organization has been recognised by Nairametrics as Best MSME Insurance Company of the Year, and Marketing Edge Magazine as Inclusive Insurance Brand of the Year.
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